Top Remote IT Jobs

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide Tier 1 and Tier 2 support for enterprise business applications (Salesforce, NetSuite, Dayforce, etc.), triage and escalate incidents, maintain SLAs and documentation, assist end users, communicate outages/changes, and collaborate with product owners to reduce support volume and test releases.

Provide remote technical support via tickets, chat, and phone for managed IT clients. Troubleshoot workstations and servers, resolve escalations, document solutions, assist Level I technicians, update knowledgebase, meet service goals, and complete onboarding milestones for potential Level II advancement.

Provide first-level technical support for managed-services clients via phone and web tickets. Troubleshoot, record, resolve, or escalate incidents, manage user accounts, and communicate ticket status within SLAs. Maintain punctual attendance and improve technical and customer-service skills.

Senior IT Operations Administrator responsible for end-to-end administration of multiple SaaS and B2B platforms, triaging support tickets to SLA, auditing and maintaining property/listing systems, developing SOPs, onboarding users, managing vendor relationships, and overseeing basic SMB cybersecurity and system reliability in a high-autonomy remote role.

Provide frontline remote technical support for Managed Services clients: triage and resolve common user issues (password resets, software installs, printers, connectivity), manage tickets within SLA, use centralized tools for deployment/reporting, research solutions, translate technical issues for clients, and collaborate with teams to improve processes and client experience.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead and scale IT operations: hands-on help desk triage, account and endpoint management, onboarding/offboarding, vendor and budget ownership, FinOps pipeline design, security and backup/DR, workflow automations, and mentoring a small IT team while building processes and automations to reduce manual effort.

Provide day-to-day technical support for managed-services clients: troubleshoot Microsoft 365, Active Directory, Windows, networking, VPNs, firewalls, endpoints and peripherals; manage tickets and documentation; meet SLA response targets; travel to local client sites as needed; escalate complex issues and collaborate across teams to ensure client satisfaction.

First-line IT support handling high-volume helpdesk requests via Freshservice. Troubleshoot Windows and macOS hardware/software, support Microsoft 365, assist with device provisioning using Intune/Autopilot, manage accounts in Entra ID, support remote users, document resolutions, perform basic network troubleshooting, contribute to the IT knowledge base, and assist on IT projects and onboarding/offboarding.

Provide Level 2 onsite and remote desktop support: troubleshoot hardware, software and network issues; maintain desktops, laptops, printers and mobile devices; manage helpdesk tickets; install/configure systems; train end-users; document processes; collaborate with IT teams to implement improvements.

Own internal IT systems: identity/SSO provisioning, device lifecycle and MDM/endpoint security, SaaS access and licensing, onboarding/offboarding, automation of IT workflows, internal networking, and support while contributing to security and compliance.

Provide day-to-day IT support and maintenance across the college: manage help desk tickets, troubleshoot and resolve technical issues, create training materials, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate cross-functionally to ensure end-user satisfaction.

Provide end-user support and Help Desk ticketing across the college: troubleshoot and resolve technical issues, deliver training and guidance, maintain systems, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate across functions to ensure consistent operations and customer satisfaction.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Provide IT helpdesk support, deploy and manage laptops/devices, manage MDM and endpoint security, handle onboarding/offboarding, maintain asset inventory, assist with procurement, shipping, and training, and support cloud and on-prem networking at direction of Security Team.

Provide L3 application support for cloud and on-prem digital solutions: troubleshoot complex incidents, perform root cause analysis, monitor stability, collaborate with Engineering/DevOps, participate in on-call rotations, and drive process automation and ITSM practices.

Provide remote IT help desk support for LATAM clients and internal teams: troubleshoot hardware, software, and network issues; manage Zoho CRM and cloud tools; install and maintain systems; document resolutions; assist with security protocols and updates.

Provide first-line incident troubleshooting, incident management, documentation, software/hardware installation, validations, and collaborate with IT and business partners to restore services. Assist with maintenance, project work, and may perform ITIL roles and mentor junior staff.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Administer and optimize enterprise monitoring platforms, maintain secure STIG-aligned configurations, perform patching and vulnerability remediation, configure alerts/dashboards, provide Tier 3 troubleshooting, collaborate with engineering and cybersecurity teams, and maintain documentation to support audit and accreditation.