We are looking for a driven and relationship-oriented Customer Success Manager to join our growing team. In this role, you will manage a large portfolio of customers, helping them unlock value from our platform through proactive engagement, scalable programs, and data-driven insights. You'll be a key driver of retention, product adoption, and customer satisfaction across a diverse customer base.
This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team.
Reporting to the Senior Manager of Customer Success, you'll be a key player responsible for delivering a world-class experience our customers have come to expect. You’re tasked to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives.
What you'll do:
- Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention
- Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI
- Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth
- Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale
- Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer
- Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders
- Maintain accurate account records and activity logs within SFDC and HubSpot
What you'll bring to the team:
- 2–5 years of experience in Customer Success, Account Management, or Program/Project Management
- Experience owning the full renewal process
- Proven ability to manage a large book of business with a data-driven, scaled approach
- Strong communication and organizational skills with the ability to prioritize across competing demands
- Experience building and executing customer programs or playbooks that drive measurable outcomes
- Comfort working in a fast-paced, high-growth environment
- Experience with MRI software is a plus
- Experience in Commercial Real Estate is a plus
- Candidates with 5+ years in Accounts Receivable would also be considered
Skills Required
- 2-5 years experience in Customer Success, Account Management, or Program/Project Management
- Experience owning the full renewal process
- Proven ability to manage a large book of business with a data-driven, scaled approach
- Strong communication and organizational skills with ability to prioritize competing demands
- Experience building and executing customer programs or playbooks that drive measurable outcomes
- Maintain accurate account records and activity logs within SFDC and HubSpot
- Experience with MRI software
- Experience in Commercial Real Estate
- 5+ years experience in Accounts Receivable (considered)
What We Do
Versapay is focused on changing the way companies do business together by offering Customer-Centric Order-to-Cash solutions for mid-market and enterprise businesses. We help our clients offer a superior customer experience, enabling CFOs to accelerate cash conversion, reduce costs, and eliminate paper, checks and manual business processes. Based in Toronto with offices in Atlanta, Cleveland, Baltimore and Las Vegas, Versapay is owned by Great Hill Partners, a Boston-based technology investment firm.
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