Sr. Customer Success Manager - Onboarding Specialist

ABOUT PLACER.AI

Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions.

What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist.

Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started.

Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location.

SUMMARY:

Placer.ai is looking for a talented Customer Success Manager-Onboarding Specialist who will help onboard our new customers and ensure they accelerate time to value. A successful candidate will be analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of onboarding  a diverse set of customers while helping to build customer success programs in a SaaS startup company

RESPONSIBILITIES:

• Own the onboarding process from when a Customer is signed on to when they complete their first use case.
• Manage a portfolio of concurrent onboarding accounts across the mid-market accounts, prioritizing effectively across competing timelines.
• Host kickoff calls, use case workshops, and training sessions to drive adoption of the platform to support the customer’s key use case.
• Partner closely with cross-functional teams — Sales/AEs (on handoff), Support, Product, and the Account/Customer Success Managers who own the long-term relationship — to ensure a seamless transition.
• Ensure the customer is set up for long-term success with Placer by ensuring they have all the resources needed and Placer’s systems are up to date.
• Help build out a repository of curriculum to support the key use cases requested by our customers
• Success in role will be determined by # of kickoff calls that were within 2 weeks of starting, % of customers onboarded in 90 days, number of working sessions achieved, documented use case wins, and CSAT of onboarding experience. 

REQUIREMENTS:

• Experience onboarding customers in a SaaS platform in a remote environment
• Empathetic listener and can help identify tangible goals for each customer
• Ability to handle a fast paced environment with competing priorities
• Excellent attention to detail and organizational skills
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• 4+ years of customer success experience
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• BA/BS degree

PREFERRED REQUIREMENTS:

• Experience onboarding customers in one or more of our core verticals (retail, CRE, restaurant, CPG, hospitality/tourism, civic/government)
• Familiarity with location analytics, geospatial, or foot-traffic data
• Experience building onboarding playbooks, mutual action plans, or health-scoring frameworks

NICE TO HAVES:

• Demonstrated use of AI tools to work more efficiently—whether professionally or personally—and a curiosity for finding new ways to apply them.
• Comfort integrating generative AI into day-to-day workflows to boost productivity, quality, and output.

WHY JOIN PLACER.AI? 

• Join a rocketship! We are pioneers of a new market that we are creating
• Take a central and critical role at Placer.ai
• Work with, and learn from, top-notch talent
• Competitive salary
• Fully remote

The U.S. annualized pay range for this position is $110,000 - $140,000 USD total On Target Earnings (OTE = base salary + bonus target). Compensation offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data.

Base pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER 

• About Placer.ai
• Placer.ai's $100M round C funding (unicorn valuation!)
• See our data in action at The Anchor
• Placer.ai in the news
• Video: About Placer for Commercial Real Estate

Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.