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Top Remote Tech Support Jobs

10 Days Ago
Remote
USA
Senior level
Senior level
Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
The Director of Technical Support will lead the technical support organization, implementing strategic directions, mentoring a high-performing team, and ensuring exceptional customer service. Key responsibilities include establishing scalable processes, customer advocacy, operational management, and maintaining technical expertise within the team.
Top Skills: PythonReact
17 Days Ago
Remote
Massachusetts, USA
49K-81K Annually
Mid level
49K-81K Annually
Mid level
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
As a Technical Support Engineer at Rave, you will troubleshoot and resolve issues related to their SaaS products, respond to customer support requests, provide training, and contribute to process improvements. This role requires strong technical skills and the ability to communicate effectively with clients.
Top Skills: HTMLXML
Entry level
Cloud • Consumer Web • eCommerce • Information Technology • Software
As a Technical Support Representative at BigCommerce, you will provide bilingual technical support to customers, troubleshoot issues, and educate them on eCommerce platform features. Your role includes improving customer satisfaction, developing solutions, and using various technologies to assist customers effectively.
Top Skills: CSSHTMLJavaScriptJquery
2 Days Ago
Remote
Salt Lake City, UT, USA
Entry level
Entry level
Edtech • Information Technology
As a L1 Technical Support Engineer, you will provide bilingual technical support for Canvas LMS software, handling user inquiries, troubleshooting issues, and escalating problems when necessary. You'll work via phone and web-based tools, keeping detailed records and providing excellent client service.
2 Days Ago
Remote
Danvers, MA, USA
Mid level
Mid level
Fitness • Healthtech
The Technical Support Engineer will provide remote and onsite technical support for complex medical imaging equipment, diagnose issues, troubleshoot, and collaborate with engineering teams. The role involves maintaining high product knowledge and ensuring compliance with industry standards, requiring occasional after-hours support and potentially overnight travel.
3 Days Ago
Remote
United States
15-15
Entry level
15-15
Entry level
Software
The Technical Support Engineer (TSE) provides technical assistance to customers using property management solutions. Responsibilities include providing technical support via phone, ticket, and chat, developing expertise in core technologies, and educating customers on Entrata's software.
7 Days Ago
Remote
United States
110K-125K Annually
Entry level
110K-125K Annually
Entry level
Software
As a Technical Support Engineer, you will provide guidance to users, troubleshoot their observability setups, work cross-functionally, and author support content. You'll also participate in on-call rotations and continuously learn about Honeycomb's technologies.
Top Skills: .NetGoJavaJavaScriptPythonRuby
4 Days Ago
Remote
United States
Junior
Junior
Computer Vision • Healthtech • Software
As a Tier 2 Technical Support Engineer, you will diagnose technical issues, resolve software problems, and provide guidance on software functionality to ensure customer success. You will collaborate with internal teams and document solutions while monitoring support trends to improve user experience.
Top Skills: JavaScriptPython

Featured Jobs

10 Days Ago
Remote
14 Locations
Mid level
Mid level
3D Printing
The Applications & Technical Support Expert at FARO will provide technical support for complex customer issues, train customer service specialists, and assist with CAD interpretation and metrology. This role requires strong problem-solving skills and the ability to communicate effectively with customers regarding software and product issues.
Top Skills: Aerospace EngineeringElectrical EngineeringMechanical Engineering
2 Days Ago
Remote
USA
Mid level
Mid level
Information Technology • Database
As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshooting technical issues, and enhancing their experience with AI models deployed on NVIDIA GPU clusters. You will support the customer lifecycle and work closely with the Soluna Cloud team to optimize performance and contribute to innovative technology solutions.
Top Skills: Computer ScienceInformation Technology
3 Days Ago
Remote
United States
50K Annually
Junior
50K Annually
Junior
Cloud • Marketing Tech • Software
The Technical Support Representative will provide customer support via email, phone, and chat, resolve complex technical issues in collaboration with engineering, document troubleshooting steps, and improve customer experience through the creation of knowledge base articles.
Top Skills: AWSMongoDB
7 Days Ago
Remote
United States
110K-125K Annually
Entry level
110K-125K Annually
Entry level
Big Data • Cloud • Information Technology • Software • Analytics
As a Technical Support Engineer at Honeycomb, you will guide customers through resolving issues with the observability platform, partner to troubleshoot setups, update documentation, and participate in an on-call rotation while maintaining customer satisfaction.
Top Skills: .NetGoJavaJavaScriptPythonRuby
15 Days Ago
Remote
Central, TX, USA
Senior level
Senior level
Artificial Intelligence • Machine Learning • Software
As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction. You will work closely with the development team, deliver remote support, document actions in HubSpot CRM, and create support materials to enhance customer success.
Top Skills: Pdm
Mid level
Information Technology • Consulting
The Technical Support Engineer manages post-sales support, helping customers solve technical issues and providing guidance on troubleshooting and best practices. Responsibilities include diagnosing bugs, improving documentation, and contributing to process enhancements. The role requires strong communication skills and the ability to work independently in a dynamic environment.
Top Skills: SaaS
15 Days Ago
Remote
Chicago, IL, USA
Senior level
Senior level
Artificial Intelligence • Machine Learning • Software
As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction. Responsibilities include collaborating with the development team, delivering remote support, documenting actions in HubSpot, and creating support materials to enhance customer success.
9 Days Ago
Remote
San Jose, CA, USA
Senior level
Senior level
Artificial Intelligence • Robotics • Software
The Technical Support Lead will oversee the technical support team, manage customer-reported issues, provide troubleshooting for video surveillance products, foster team mentorship, and enhance product support processes to ensure customer satisfaction.
Top Skills: Linux
15 Days Ago
Remote
Atlanta, GA, USA
Senior level
Senior level
Artificial Intelligence • Machine Learning • Software
As a Technical Support Engineer at Tractian, you will troubleshoot mechanical issues, provide timely solutions, and enhance client satisfaction through collaboration with the development team. Your responsibilities include delivering technical support, documenting actions in HubSpot CRM, developing support materials, and fostering customer satisfaction by addressing client needs effectively.
2 Days Ago
Remote
North Carolina, USA
Junior
Junior
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
The Associate Technology Support Technician provides first level technical support for technology products and applications. Responsibilities include tracking and documenting incident reports, performing break/fix repairs on various devices, and working with customers to resolve technical issues efficiently.
10 Days Ago
Remote
USA
Senior level
Senior level
Software
As a Technical Support Specialist at Signal, you will provide user support by translating qualitative feedback into actionable data for developers, troubleshooting issues, and maintaining the knowledge base. You'll analyze debug logs and collaborate with engineering teams to resolve bugs effectively.
Top Skills: CSSHTMLJavaScript
12 Days Ago
Remote
United States
Entry level
Entry level
Software
The Technical Support Engineer will provide support to enterprise customers, solve technical issues creatively, develop expertise in Autofleet products, and collaborate with product teams to provide customer feedback. They will also participate in various company projects and initiatives.
Top Skills: SQL
15 Days Ago
Remote
USA
68K-84K Annually
Senior level
68K-84K Annually
Senior level
Software
As a Senior Technical Support Specialist II, you will provide high-level support for customers, addressing complex technical issues via phone and email. You’ll troubleshoot and resolve problems related to integrations and enhance self-service resources while mentoring junior staff. Strong communication and cross-functional collaboration are crucial to empower users and improve product reliability.
Top Skills: SaaSSQL
Entry level
Fintech • Software
The Junior Tech Support Specialist will provide 24/7 live-chat support for clients' mobile and online banking solutions, assist end-users with technical issues, and collaborate with a technical team. Responsibilities include understanding banking software, troubleshooting, and coordinating with developers to resolve issues.
Top Skills: AndroidiOSTechnical Support
18 Days Ago
Remote
Scottsdale, AZ, USA
Junior
Junior
Information Technology • Consulting
As a Technical Support Engineer, you will own customer-reported issues, diagnose and troubleshoot system problems, manage escalations, communicate updates to customers, document resolutions, participate in on-call support, and continuously learn new technologies.
Top Skills: SQLWindows
14 Days Ago
Remote
USA
Mid level
Mid level
Automotive • Mobile • Social Impact • Transportation
As a Technical Support Specialist at Via, you will deliver exceptional partner support by resolving operational issues, collaborating with Product and Engineering teams, and fostering strong relationships to enhance partner experiences with Via's technology.
14 Days Ago
Remote
USA
Mid level
Mid level
Information Technology • Mobile • Social Media
As a Technical Support Team Lead, you will guide the support team in resolving complex issues while collaborating with the Technical Support Manager. Your role involves providing technical guidance, facilitating client communications, enhancing product support, and optimizing internal processes.
Top Skills: SalesforceSQL
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