Top Remote Tech Support Jobs

Provides Tier 1 technical support for Google Workspace for Education and related technologies through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer guidance, administrator training, documentation, SLA adherence, and collaboration across teams. The role also requires maintaining certifications, developing technical expertise, monitoring support channels, and contributing to productivity and customer satisfaction goals.

Provides Tier 1 technical support for Google Workspace for Education and related education technologies. Responsibilities include troubleshooting, ticket triage, SLA adherence, customer communication, escalation, administrator training, documentation, and support-process improvement. The role also requires maintaining certifications, monitoring support channels, collaborating across teams, and using AI tools to improve efficiency.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include ticket triage, troubleshooting, customer communication, escalation, administrator training, documentation, and maintaining knowledge resources. The role also supports certifications, AI-enabled workflows, cross-functional initiatives, and customer satisfaction goals while assisting K-12 and higher education organizations.

Provides Tier 1 technical support for Google Workspace for Education and related SaaS tools through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer training, documentation, certification maintenance, and collaboration with internal teams. Supports school IT administrators, meets service-level targets, maintains knowledge articles, and uses AI tools to improve efficiency. Requires a bachelor's degree with technology administration exposure or four-plus years of technology administration experience.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting customer issues, managing tickets and SLAs, escalating complex problems, training school IT administrators, creating documentation, and maintaining certifications. The role also supports customer satisfaction, team productivity, cross-functional initiatives, and ongoing technology learning.

Provides Tier 1 technical support for Google Workspace for Education and related technologies. Responsibilities include ticket triage, troubleshooting, customer guidance, escalations, documentation, administrator training, SLA adherence, and collaboration with internal teams. The role supports school districts through email, phone, and Google Meet while maintaining relevant Google and AI certifications and developing expertise in education technology tools.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base development. The role also requires maintaining certifications, supporting team initiatives, monitoring customer issues, and staying current with education technology and AI tools.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provides technical support through email, chat, phone, and other channels. Diagnoses software, application, account, and system issues; guides users through solutions; documents cases; escalates complex problems; monitors open requests; and identifies recurring issues. Collaborates with engineering, product, and customer success teams while protecting confidential information and maintaining knowledge of supported products and procedures.

Investigate and resolve technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and API debugging. Manage support tickets through resolution, communicate updates, escalate issues to engineering, document findings, identify recurring problems, and participate in rotational on-call coverage for high-severity incidents.

Provides second-level technical support for customer integrations in the iGaming industry. Responsibilities include analyzing and troubleshooting integration issues, testing integration protocols, monitoring systems, identifying solutions, and delivering customer support during night shifts. The role requires familiarity with APIs, XML, JSON, version control, monitoring tools, and software development lifecycles, with beneficial experience in cloud infrastructure, Kubernetes, QA, DevOps, and software development.

Leads LATAM technical support for networking solutions, overseeing customer and partner onboarding, technical training, solution design guidance, ticket triage, escalations, documentation, metrics, and team development. Requires strong networking expertise, bilingual Spanish and English communication, CRM and SLA experience, and periodic regional travel. Experience with SD-WAN, Peplink technologies, cellular connectivity, and networking certifications is preferred.

Provides advanced technical support for Digital Central Monitoring Unit solutions, serving as a senior escalation resource for software, hardware, networking, cloud, virtualization, and healthcare integrations. Leads implementations, upgrades, migrations, incident resolution, and customer escalation meetings. Partners with engineering, project, field, and clinical teams to improve service quality and reliability. Develops knowledge content, mentors support personnel, manages case workflows, and participates in 24x7x365 support with approximately 4–8 annual customer trips.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Provides technical support for software systems by troubleshooting application, operating system, integration, and database issues. Manages support tickets and SLAs, assists with deployments, patches, configuration updates, testing, user access, and onboarding. Documents troubleshooting procedures and collaborates with engineering, QA, and vendors on escalated issues. Requires strong root-cause analysis, communication, and prioritization skills, along with knowledge of operating systems, SQL, networking, APIs, and web applications.

Provides remote technical support for hardware, software, and networking issues. Responsibilities include troubleshooting, responding to customer inquiries by phone and email, managing support cases, documenting interactions, escalating complex issues, training users, maintaining knowledgebase content, and delivering a positive customer experience. Requires proficiency in Linux and Windows troubleshooting, strong communication skills, and the ability to manage multiple customer requests.

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Launches and supports Nokia Wavence microwave radio products across North America. Responsibilities include homologation and qualification testing, RF and system measurements, laboratory validation, troubleshooting complex microwave networks, resolving field and customer issues, supporting integration teams, preparing technical reports, and ensuring regulatory and quality compliance.

Provide technical support and field implementation for packet microwave and millimeter-wave wireless systems used in mobile backhaul, fronthaul, and broadband networks. Responsibilities include installation supervision, antenna alignment, commissioning, network integration, customer training, troubleshooting throughput and performance issues, desktop and hardware support, technical documentation, and collaboration with engineering and R&D teams. The role requires extensive RF systems experience, networking knowledge, Linux proficiency, and travel to customer sites throughout the United States.

Supports Mail Services technology, equipment, document-routing workflows, reporting, and user operations. Troubleshoots incidents, coordinates with IT teams and vendors, tests and implements changes, maintains technical documentation, develops dashboards, supports continuity planning, and improves workflow quality and efficiency. The role also provides training, protects PHI and confidential records, supports technology lifecycle management, and translates operational needs into secure, sustainable technical solutions.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.