Top Remote Tech Support Jobs

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Provide Tier 2/Tier 3 technical support for Infios TMS customers by investigating application, configuration, data, and integration issues. Analyze logs and system data, troubleshoot APIs and data exchanges, validate resolutions, manage support cases within SLAs, document solutions, escalate complex problems, maintain knowledge resources, and mentor analysts. The role is fully remote, Monday through Friday, with flexibility based on coverage.

Provides technical software support to remote customers through phone, email, and support portals. Troubleshoots Java applications and related technical issues, manages tickets and escalations within SLAs, documents solutions, collaborates with internal teams, and supports process improvements. The role requires SQL troubleshooting, customer communication, occasional travel, and scheduled after-hours emergency support.

Provides frontline technical support for employees, troubleshooting Windows hardware, software, connectivity, and access issues. Manages help desk tickets, user accounts, onboarding and offboarding, workstation deployment, equipment inventory, and vendor coordination. Documents solutions, escalates complex issues, and supports process improvements. The role requires strong customer service, communication, organization, and at least three years of technical support experience.

Provides Level 2 technical support for cellular and wireline network gateways, routers, and managed services. Responsibilities include monitoring network health, responding to alarms, performing remote diagnostics, analyzing Linux logs, troubleshooting packet captures and firewall rules, coordinating with customers and field technicians, documenting incidents, and escalating unresolved issues. The role requires flexible shift availability, strong communication, customer service, and network troubleshooting expertise.

Provides Level 2 technical support for cellular and wireline network services in a remote contact-center environment. Responsibilities include monitoring network alerts, diagnosing OSI-layer issues, analyzing Linux logs and packet captures, troubleshooting routers, firewalls, NAT, and network connectivity, coordinating with customers and field technicians, supporting installations, documenting incidents, and meeting service KPIs. The role requires strong Linux command-line, networking, and customer communication skills, with weekend and holiday shift flexibility.

Provides first-level technical support for Tintri storage solutions in a 24x7x365 environment. Owns customer cases from intake through resolution or escalation, troubleshoots hardware, software, operating system, networking, virtualization, and storage issues, analyzes logs and diagnostics, documents case activity, communicates with customers, and collaborates with senior engineers and engineering teams. The role also contributes to knowledge-base content and requires shift, weekend, and holiday coverage.

Provides technical customer support by responding to inquiries, troubleshooting product functionality, reporting, integrations, and data issues, and writing basic scripts for investigations. Documents solutions, maintains knowledge-base resources, escalates complex cases, supports manual testing, and collaborates with product, engineering, and customer success teams. Tracks recurring issues and recommends process improvements while maintaining clear, empathetic communication and a strong customer focus.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Provides technical support to dental office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, manages escalations, follows HIPAA guidelines when applicable, contributes to knowledge bases and training, and maintains product expertise while working scheduled shifts.

Provides technical support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, follows escalation procedures, supports knowledge-base updates, performs data analysis, and collects customer-site information in accordance with HIPAA guidelines. Requires strong communication, troubleshooting, organization, and independent decision-making skills.

Provides technical and application support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves hardware, software, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM systems, follows escalation procedures, supports knowledge-base updates, performs data analysis, and maintains product expertise while adhering to company standards and HIPAA guidelines.

Provides phone, email, and chat-based technical support for customer software applications. Manages support tickets, documents issues, resolves or escalates complex problems, identifies trends, maintains technical records, and recommends process improvements. Requires strong customer communication, troubleshooting, writing, and adaptability skills, along with familiarity with web technologies, Windows, DNS, Microsoft Office, and CRM systems.

Provides Tier 1 technical support for enterprise customers by troubleshooting GPS-related calls, emails, and cases. Documents interactions in Salesforce, manages multiple cases, follows knowledge base procedures, meets service-level agreements, escalates complex issues, and collaborates with support and product teams. The role requires strong communication, problem-solving, multitasking, adaptability, and familiarity with Windows, Microsoft Office, Excel, and CRM systems.

Leads and develops a remote advanced technical support team, manages escalations, schedules, performance, training, and workforce coverage. Oversees complex technical issue resolution, incident and problem management, documentation, and process improvements. Collaborates with network operations, engineering, service delivery, customer care, and field operations to improve customer support. Requires experience leading technical support or operations teams, troubleshooting network issues, and working with LAN/WAN technologies in large-scale IT, network operations, or NOC environments.

Provides Tier 1 technical support through phone, email, and chat. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related issues. Documents customer interactions, resolves inquiries, follows up on open issues, prepares escalations to second-level support, and participates in improvement projects. Requires strong communication, customer service, problem-solving, computer, and troubleshooting skills, along with experience in support centers, mobile communications, and transportation.

Provides advanced technical escalation support for video security and access control products. Troubleshoots complex software, hardware, networking, and VMS issues; leads technical swarms; collaborates with Engineering, Product, Sales, partners, and customers; mentors support specialists; documents solutions through KCS; identifies recurring defects and improves support workflows. Requires hybrid work, weekend on-call participation, and eligibility for a CJIS-related background check.

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

Provides onsite and remote technical support for end users and site IT infrastructure. Troubleshoots hardware, software, operating systems, applications, networks, voice, WiFi, printing, and audio/visual systems. Installs and upgrades software, manages imaging and data transfers, delivers hardware, resolves service tickets, supports infrastructure changes, protects information assets, and trains users. Serves as a technical resource for other IT support specialists.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows environments, SSO and identity providers, MDM, VPNs, desktop applications, CRM integrations, and user permissions. Lead customer IT meetings, resolve or validate issues, document bugs for R&D, train users, and manage onboarding follow-ups through go-live.

Investigate technical support requests and availability alerts, analyze logs and metrics, identify root causes, test hypotheses, and escalate issues effectively. Support internal users, suppliers, developers, and stakeholders while documenting solutions and improving processes. Contribute to product initiatives, project management, AI-powered automations, and monitoring of hotel and room availability across brands, partners, and suppliers.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.