Top Remote Tech Jobs

Serve as the primary day-to-day liaison and trusted advisor for customers. Own account health, drive product adoption and expansion, coordinate support and service orders, escalate and resolve issues, lead post-incident reviews, manage renewals and AR, maintain customer playbooks and documentation, and collaborate cross-functionally. Remote US/Canada role with ~50% travel and emphasis on leveraging AI tools.

Own district-scale implementation strategy and adoption for large K-12 customers. Serve as a trusted advisor to district leaders, monitor usage and student data, drive retention and expansion, coordinate cross-functional teams, and maintain accurate customer documentation to ensure measurable student outcomes.

Manage and grow enterprise social media accounts as primary client contact. Deliver client reviews, implement social strategies, support project setup, maintain Salesforce, collaborate with cross-functional teams, contribute to pitches, and meet retention, upsell, satisfaction, and cost-efficiency KPIs.

Manage a portfolio of Sana Learn customers to drive adoption, engagement, and measurable business outcomes. Define success plans and KPIs, monitor health, mitigate risks, lead executive reviews, identify expansion opportunities, and translate customer insights into scalable AI-native playbooks and adoption strategies. Partner cross-functionally to embed guidance and support renewals and long-term growth.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

Serve as primary advocate for a portfolio of enterprise customers, lead onboarding and adoption, build and execute success plans, monitor customer health, drive renewals and expansions, manage escalations, and collaborate across Sales, Product, Support, and Services to deliver measurable business outcomes.

Owner of the full post-sale lifecycle for mid-to-large law firms: onboarding, training, adoption, renewals, and expansion. Build playbooks and AI-driven automation, troubleshoot workflows, drive firm-wide adoption, and work directly with founders to define and scale customer success.

Manage and grow a portfolio of SLED accounts by building relationships, driving retention and expansion, coordinating cross-functional teams, conducting business reviews, and ensuring customers realize value from networking, cloud, cybersecurity, and managed services solutions.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

Serve as post-sale trusted advisor owning onboarding through expansion, driving product adoption, reducing churn, forecasting growth, executing success plans, running QBRs, coordinating cross-functional teams, and using customer data and generative AI to deliver measurable outcomes and revenue expansion.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Own enterprise dairy accounts as primary CSM—drive adoption, execute engagement plans, manage renewals/upsell, run executive reviews, monitor customer health, resolve escalations with cross-functional teams, and influence product roadmap while maintaining CRM data integrity.

Owns strategic relationships with large enterprise customers to drive adoption, retention, satisfaction, and upsell. Establishes KPIs, nurtures advocacy, advises executives, and helps customers build intelligent automation programs that deliver business value.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

Manage and grow enterprise accounts by driving adoption, expansion, and renewals of Quadient software. Monitor customer health, conduct business reviews, mitigate churn risks, execute long-term customer journeys, identify cross-sell opportunities, and collaborate with sales, product, and support to deliver outcomes and exceed net revenue retention targets.

Serve as primary post-sale contact for federal accounts to drive onboarding, adoption, retention and expansion. Lead enablement, monitor customer health, deliver workshops, identify growth opportunities, and liaise with Sales, Product and Support. Represent customer needs, support federal law enforcement/intelligence missions, and attend conferences as needed.

Manage a portfolio of mid-market healthcare customers on the EHR platform, driving retention, expansion, adoption, and measurable financial outcomes. Lead consultative workflow conversations, own escalations end-to-end, run business reviews, identify risks/opportunities, and maintain forecasting in Salesforce.

Manage enterprise customer accounts to maximize satisfaction, retention, adoption, NPS, and expansion. Build strong customer relationships, execute lifecycle strategies, collaborate with sales/product/leadership, and drive growth through usage and renewal initiatives.

Manage a named portfolio to drive adoption of Bazaarvoice social commerce and syndication tools, increase client satisfaction, mitigate risk, promote feature adoption, and identify expansion opportunities. Advise clients on social and creator marketing strategies, track client health, use Salesforce/Gainsight/Gong for lifecycle management, and act as a subject matter expert across social channels to optimize content and performance.

Manage a scaled North American book of higher-education Canvas customers, analyze usage data to surface risks and opportunities, collaborate with Sales and Renewals to drive growth and renewals, act as customer advocate to Product and Strategy, and provide proactive, high-quality support to meet customer goals.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Drive product adoption and customer value as a trusted advisor. Own customer success plans, stakeholder relationships, cross-functional coordination, renewal/expansion support, and product-guided outcomes.

Serve as primary client contact to increase engagement, adoption, retention, and revenue. Build strong client relationships, understand business needs, monitor renewals, identify upsell opportunities, host educational webinars, and travel to client sites to support success.

Manage a portfolio of customers to drive adoption and business outcomes for ServiceNow products. Ensure technical health, version currency, license utilization, and resolve escalations. Apply and develop Success Plays, create use cases and success stories, coordinate cross-functional teams, and oversee customer-focused projects to maximize value and usage.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.