Our team is helping shape how the world’s leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey. Internally and externally, we’re trusted advisors in the fast paced and ever evolving social commerce space.
As a Client Success Manager, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.
What You'll Do:
Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.
Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)
Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
Observe and track trends across portfolio to develop best practices
Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)
What You'll Bring:
Positive, self-starter attitude with a knack for creative problem solving
Customer-centric: you keep the best interest of clients in everything you do
Social media obsessed
Fluent in English. Strong communication skills (oral and written)
Skillful in time management, organization, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Fire in the belly – we hire people who bring passion to their work and their team
Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred
Skills Required
- Experience using Salesforce, Gainsight, or Gong
- Deep understanding of social commerce and creator marketing (Instagram, TikTok, YouTube)
- Strong oral and written communication skills
- Customer-centric mindset and client relationship management experience
- Self-starter with strong time management, organization, and prioritization
- Ability to manage client lifecycle, mitigate risk, and drive feature adoption
- Fluent in English
- Bachelor's Degree
- 1-2 years experience in account management, client success, sales, marketing, or social media
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
