Top Senior Level Customer Success Jobs in Miami, FL

The Software Customer Service Manager leads the management of customer service contracts related to CommandCenter Software and Mobile Video at Motorola Solutions. This role focuses on ensuring contract fulfillment, providing expertise on software solutions, managing customer relationships, coordinating technical changes, and driving operational satisfaction among customers.

As an Enterprise Customer Success Manager, you will enhance customer experiences and ensure their successful adoption of Augury’s machine health solutions. Your role includes understanding customer needs, promoting strategic growth, collaborating with sales and product teams, and driving renewals and revenue growth across your portfolio.

The Client Partner at Babylist will be responsible for generating new business and creating media relationships with CPG partners. This role requires knowledge of the CPG space, the ability to adapt pitches to client needs, and the skill to craft compelling narratives. Maintaining strong relationships with existing partners and delivering persuasive sales presentations are essential to maximize investment with Babylist.

Manage and lead a growing bilingual customer support team, ensuring high-quality support in English and Spanish. Oversee recruitment, training, and scheduling of staff while developing metrics to measure customer and team success. Collaborate with internal groups to troubleshoot machine issues and enhance customer experience.

Serve as the product expert and mental health advocate for a book of business made up of enterprise Spring Health customers. Develop and maintain positive working relationships with multiple customers and consultants. Drive revenue through member engagement strategies. Bachelor's degree preferred with a deep passion for transforming the U.S. healthcare system, with 7+ years of experience in account management/customer success/implementation specialist/healthcare management at an early stage company.

As a Government Renewals Specialist, you will manage renewals and address client needs across government levels, develop negotiation strategies for contract renewals, collaborate with various internal teams, and maintain a rolling forecast of renewals while ensuring customer satisfaction and trust.

The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.