Top Senior Customer Success Jobs in Miami, FL

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Manage enterprise customer success from post-onboarding through training, upsells, and renewals. Build stakeholder relationships, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and develop strategic action plans. Collaborate with sales, product, data science, and other teams to improve customer outcomes, support implementations, and drive retention and revenue growth.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

Leads customer success strategy across GovWorx’s public safety SaaS portfolio, driving customer maturity, adoption, value realization, satisfaction, and retention. Builds scalable success planning, health scoring, risk management, and executive review programs; develops the Customer Success team through coaching, playbooks, and capacity planning. Partners cross-functionally with Sales, Product, Marketing, Support, and Professional Services while serving as the customer voice for 911/ECC centers and public safety agencies.

Manage post-sale relationships for a portfolio of B2B customers, driving onboarding, adoption, retention, and measurable outcomes. Act as a trusted strategic advisor, monitor customer health, lead business reviews, identify expansion opportunities, resolve complex issues, and communicate customer feedback internally. Collaborate with sales, product, support, engineering, and executives to maximize customer value and improve engagement models.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Manage strategic employer client accounts from onboarding through renewal, retention, and expansion. Deliver data-driven business reviews using clinical outcomes, engagement metrics, and ROI analyses; lead renewal negotiations and upsell discussions; identify risks and growth opportunities; and advise senior HR, benefits, and consultant stakeholders. Collaborate with Clinical, Member Engagement, Analytics, and Commercial teams to improve adoption and client outcomes while independently owning a book of business.

Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.

Serve as a trusted advisor to institutional investor clients, managing retention, renewals, account growth, downsell mitigation, contract transitions, and client value realization. Partner with internal teams to deliver solutions and maintain strong client experiences. The role requires institutional investment knowledge, relationship management, negotiation, risk assessment, analytics-informed account strategy, and ownership of revenue outcomes across a book of business.

Manages strategic enterprise customers by developing success plans, driving adoption, supporting renewals and growth, coordinating technical programs, and improving customer outcomes. Acts as the customer voice, leads executive communications and QBRs, provides product and technical guidance, gathers product feedback, and partners with sales, engineering, product, and leadership teams. The role requires managing SaaS accounts across geographies and traveling to meet customers as needed.

Own and build GenLogs’ public sector customer success function, leading agency onboarding, adoption, retention, expansion, and renewals. Train users, translate workflows into platform queries, represent customer needs to product and engineering, support pre-sales, develop relationships across government stakeholders, and contribute to customer discovery and government projects. The role supports law enforcement missions and requires up to 40% travel in field environments.

Manage enterprise cloud customers throughout the post-sale lifecycle, driving onboarding, product adoption, retention, renewals, expansion, and customer advocacy. Build executive relationships, conduct business reviews, monitor account health and usage, identify risks and upsell opportunities, negotiate renewals, coordinate internal teams, and present customized success plans. The role requires technical customer communication, SaaS experience, and enterprise account management.

Own the end-to-end customer lifecycle for strategic enterprise accounts, including onboarding, adoption, renewals, retention, expansion, and executive business reviews. Build trusted relationships with security and executive stakeholders, translate privacy protection into measurable risk-reduction outcomes, manage escalations, support security and compliance workflows, and maintain account health, success plans, and forecasts. Partner cross-functionally with Sales, Product, Support, Marketing, Legal, and Security to improve customer outcomes and inform product and service strategy.

Own strategic customer relationships throughout the lifecycle, serving as the main technical contact and driving adoption, value realization, retention, renewals, and expansion. Lead onboarding, training, workshops, business reviews, usage analysis, and technical escalations. Partner with Sales, Product, and Engineering to support deployments, resolve issues, surface customer feedback, and identify upsell opportunities for a cybersecurity microsegmentation solution.

Manage school district relationships, customer success strategies, retention, renewals, pricing, RFPs, and account growth. Conduct business reviews, identify risks, provide tailored solutions, educate customers, and uncover upselling and cross-selling opportunities. Collaborate with internal teams, communicate customer feedback, advocate for product improvements, and drive satisfaction, revenue, and long-term partnerships.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Manage enterprise and strategic cybersecurity accounts, driving product adoption, onboarding, renewals, upsells, and long-term customer success. Develop trusted-advisor relationships, conduct regular check-ins and quarterly business reviews, identify customer risks and needs using usage data, advocate for customer feedback internally, and guide clients in maximizing NodeZero’s value. The role requires cybersecurity expertise, strong communication and analytical skills, problem-solving ability, and experience with CRM and customer success platforms.