Top Senior Customer Success Jobs in Miami, FL

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage and grow enterprise customer partnerships, solve high-impact operational problems through data analysis, advocate for product improvements, and coordinate cross-functional teams to improve platform reliability and customer ROI. The role requires navigating ambiguity, reducing operational debt, influencing stakeholders, and creating execution plans for large-scale projects.

Own strategic airline partnerships, serving as executive champion for enterprise accounts. Lead account growth, proof-of-concept conversions, renewals, crisis resolution, project execution, and cross-functional delivery of AI deployments. Navigate C-suite discussions, align client goals with product capabilities, manage timelines and scope, and ensure successful integration across client workflows, data, product, data science, technology, and support teams.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Owns executive-level client relationships, strategic account plans, service governance, risk mitigation, retention, renewals, and account growth. The role aligns managed services with client business outcomes, manages escalations and service improvements, oversees financial performance and billing accuracy, and coordinates delivery, sales, finance, and client teams. It also mentors Client Success Managers and drives operational excellence through IT service management best practices.

Lead and coach a customer success team supporting strategic digital health accounts. Build executive and clinician relationships, oversee implementation and onboarding, drive adoption and value realization, manage renewals and retention, track account KPIs in HubSpot, represent customer needs internally, and contribute to product roadmap planning. The role requires experience with population health solutions in value-based care organizations and includes 50% travel.

Own provider onboarding, platform support, documentation, feedback collection, issue triage, and product improvement for Skin Clique’s provider network. Partner with Product, Engineering, Design, Operations, and support teams to reduce time-to-value, improve provider satisfaction, prioritize platform fixes, communicate incidents, and optimize ProviderOS workflows using analytics, instrumentation, and customer feedback.

Lead post-sale customer success execution, coach Customer Success Managers, and manage complex customer relationships. Support onboarding, adoption, retention, renewals, escalations, account planning, and expansion opportunities. Monitor customer health and operational metrics, improve playbooks and workflows, and coordinate with support, product, engineering, and sales. Guide customers using Bask Health’s merchant-facing telehealth platform while ensuring accurate communication, documentation, privacy practices, and appropriate escalation of clinical or compliance matters.

Leads the US Customer Success organization, managing and coaching Customer Success Associates and Managers. Owns retention, adoption, expansion, and growth metrics; drives CS operating model initiatives; partners with Sales and cross-functional leaders; uses data to improve customer experiences; and builds relationships with senior client stakeholders.

Owns post-go-live adoption, retention, and renewal readiness for multi-site health systems using SwiftMR. The role tracks utilization and value outcomes, builds executive and clinical relationships, manages account health and recovery plans, supports renewal strategy with Sales, conducts business reviews, and maintains account data in Salesforce. Requires healthcare imaging experience, strong account planning, executive communication, and travel up to 50%.

Own post-sale relationships for strategic enterprise accounts, driving onboarding, enrollment, engagement, retention, renewals, and expansion. Build account plans, conduct executive business reviews, analyze customer data, identify churn risks, lead renewal negotiations, and develop ROI narratives. Partner with Sales, Implementation, Marketing, Product, and Finance while serving as the customer advocate. Establish playbooks, improve forecasting, mentor CSMs, and secure multi-year renewals, references, and case studies.

Own the Customer Success Operations roadmap and build scalable processes, systems, reporting, and performance frameworks across Customer Success, Professional Services, Support, and Renewals. Lead systems integrations, automation, renewal forecasting, KPI development, capacity planning, process optimization, and cross-functional initiatives that improve retention, efficiency, and customer outcomes.

Serve as the senior technical contact for SaaS customers, supporting onboarding, implementation, configuration, API integrations, webhooks, authentication, checkout workflows, and complex troubleshooting. Reproduce and document issues, coordinate escalations with engineering and product teams, communicate technical findings to customers, identify recurring problems, improve documentation and processes, support feature adoption, and manage technical risks affecting retention. The role also involves security-conscious handling of healthcare-related workflows and mentoring less-experienced team members.

Own strategic merchant accounts from onboarding through adoption, retention, renewals, and expansion. Build executive relationships, develop success plans, monitor account health, manage escalations, conduct business reviews, and identify churn risks and growth opportunities. Coordinate with sales, product, engineering, pharmacy, and operations teams to resolve customer issues and improve platform adoption. Maintain account records and contribute to customer success processes while informally mentoring other CSMs.

Supports Customer Success leadership through performance reporting, customer health and renewal risk analysis, forecasting, capacity planning, governance, and strategic initiatives. Builds scorecards and executive dashboards, leads business reviews, improves data quality and reporting automation, and coordinates cross-functional efforts to enhance customer outcomes and retention. Serves as a strategic advisor across Success Management, Professional Services, OCM, and SaaS Delivery organizations.

Own strategic enterprise restaurant customer relationships across the lifecycle. Develop account strategies, lead executive business reviews, monitor adoption and customer health, manage renewal forecasting, identify expansion opportunities, resolve complex issues cross-functionally, and communicate customer feedback to internal teams. Build expertise in PAR’s POS and back-office solutions while driving measurable customer value, retention, and growth.

Leads and scales the Customer Success organization, overseeing implementations, ERP integrations, customer onboarding, training, renewals, and ongoing outcomes. Manages and coaches CSMs, establishes playbooks and performance metrics, recruits new team members, develops career frameworks, and partners with Product, Sales, and Engineering. Owns improvements in NPS, CSAT, retention, upsells, and onboarding speed while serving as a hands-on customer advocate.

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Manage strategic enterprise customer relationships, drive adoption and successful use of the Singular platform, develop customer success roadmaps, identify and mitigate account risks, and support renewals and expansion. Serve as a trusted advisor to executive stakeholders while coordinating with sales, product, engineering, marketing, and support teams. Analyze customer data and performance opportunities to deliver business outcomes and strengthen long-term partnerships.

Onboard and support farm customers by loading and explaining financials, building projections, analyzing cash flow and debt structures, and providing proactive financial coaching. Own customer retention, identify at-risk accounts, and develop standardized onboarding and communication playbooks. The role requires direct engagement with farm families, strong agricultural credit analysis skills, and effective use of AI tools to improve service efficiency.

Owns corporate customer success strategy by identifying customer experience gaps, improving processes, supporting frontline teams, driving loyalty and revenue growth, communicating CX impact to executives, developing employee training, and standardizing use of LIMS, Client Connect, and Salesforce. Requires laboratory or related industry expertise, strong technical troubleshooting and communication skills, project leadership, and travel across the company network.