Top Senior Level Customer Success Jobs in Miami, FL

The Senior Contracts Specialist - SLED at GuidePoint Security focuses on managing SLED client contracts. Responsibilities include reviewing contracts for compliance, managing RFPs, developing relationships with government contracting officers, and integrating compliance tools. The role requires knowledge of regulatory requirements and effective project management skills.

The Principal of Customer Solutions at Elation Health will enhance client relationships, analyze usage data for product improvement, drive strategic planning for business growth, and engage cross-functionally to ensure client satisfaction while identifying upsell opportunities.

The Technical Customer Operations Manager ensures operational alignment and communication with hyperscale customers, managing technical requirements, resolving issues, and driving improvements. Key responsibilities include acting as a liaison between customers and internal teams, overseeing incident management, and monitoring performance against SLAs. The role involves project coordination, customer engagement, and maintaining compliance with operational documentation.

The Senior Learning and Development Specialist will design, deliver, and evaluate leadership development programs, partner with senior leaders, create engaging content, conduct needs assessments, manage stakeholder relationships, and provide coaching to enhance leadership capabilities and organizational performance.

The Technical Account Manager is responsible for managing customer relationships for NICE CX, ensuring their success post-implementation. This role involves troubleshooting, developing relationships, providing technical support, and collaborating with various teams to meet customer needs. Frequent travel is required to engage with high-level service package accounts.

As a Strategic Customer Success Manager focused on Commercial Real Estate, you will manage customer accounts, ensuring product adoption, retention, and up-selling. You will act as a trusted advisor, educating clients on how to leverage data insights to enhance their business outcomes, while collaborating with teams to incorporate customer feedback into the product roadmap.

The Associate Director/Director of Client Services with a DevOps focus will lead nonprofit fundraising projects, working closely with teams to implement strategies that enhance revenue growth. The role requires strong partnership skills, creativity, and an understanding of fundraising processes to drive impactful results for clients.