Top Senior Level Customer Success Jobs in Miami, FL

The Payments Specialist develops client relationships, understands payment-related needs, guides clients on payment systems, ensures compliance, oversees onboarding and periodic reviews, and assists with audits and risk assessments.

The FedRAMP Authorization Specialist will lead compliance efforts for the Game Warden platform, orchestrating FedRAMP processes and collaborating with various departments. The role includes generating monitoring artifacts, interpreting security controls, conducting training sessions, and guiding clients through the authorization process.

Manage client accounts as the primary liaison between billing partners and psychiatric clinics, ensuring revenue cycle management needs are met. Monitor KPIs, provide guidance on mental health billing for complex treatments, analyze billing issues, and develop relationships with stakeholders.

The Technical Implementation Specialist at Age of Learning acts as a trusted advisor, driving technical relationships with key customers. Responsibilities include leading onboarding activities, resolving technical issues, collaborating with internal teams, and ensuring excellent customer experiences. This role requires strong communication skills and proficiency in technical subjects.

The Sr. Manager Enablement, Client Experience will develop and execute strategies to empower Client Success teams, enhance client experiences, reduce churn, and drive satisfaction. Responsibilities include strategy development, training programs, process improvements, and managing client success tools and technologies.

The Client Success Manager will oversee the onboarding and management of enterprise clients, ensuring they maximize the value of FranklinCovey's learning and development resources. Responsibilities include conducting business reviews, building strong client relationships, providing training, advocating for solutions, and contributing to client renewal and expansion strategies through engagement monitoring and support.

As the Director of Customer Success, you will be a trusted advisor to clients, managing project delivery within budget and deadlines. You will lead a creative team to deploy innovative solutions in the healthcare industry, addressing complex customer needs and building strong relationships.