Top Senior Level Customer Success Jobs in Miami, FL

The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.

The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.

As an Enterprise Customer Success Manager, you will manage a portfolio of enterprise and large mid-market customers, focusing on customer adoption, retention, and growth. You will develop relationships with key stakeholders, provide actionable insights and data analysis, and work with cross-functional teams to meet customer needs. Your role includes mentoring entry-level CSMs and ensuring compliance with best practices while achieving set goals.

As an Enterprise Customer Success Manager at Rentable, you will enhance customer relationships, drive growth and retention, manage a portfolio of enterprise clients, identify opportunities, and collaborate with cross-functional teams to meet client needs and achieve business goals. You will also mentor junior team members and ensure compliance with best practices while consistently meeting performance indicators.

The Principal/Senior Principal Low Observable Survivability Specialist is responsible for diagnosing and correcting maintenance issues related to low observable treatments, consulting as a Subject Matter Expert, analyzing system performance, and providing engineering oversight during manufacturing to ensure program success.

The Deal Desk Specialist at Yubico will support the regional sales team by advising on deal structures, alternative contract options, and value propositions to drive deal closure. They will assist in maintaining corporate governance for sales transactions and ensure deals are aligned with company policy, ultimately maximizing revenues for the organization.

The Senior Customer Success Manager will oversee strategic planning and implementation for high-value customers, ensuring they achieve maximum ROI. Responsibilities include improving customer engagement, onboarding, and collaboration with leadership to enhance service delivery and product adoption, ultimately leading to customer retention and revenue growth.