Top Senior Level Customer Success Jobs in Houston, TX

As a Senior Client Success Manager, you will manage client relationships, oversee the launch of programs, and help clients achieve their goals while ensuring seamless operations. You will communicate effectively with clients and internal stakeholders, analyze program results, and serve as a product expert.

The Customer Success Manager will manage customer accounts, focusing on onboarding, retention, upselling, and ensuring product adoption. The role requires engaging with clients to understand their needs and providing insights to drive business success. The candidate should foster collaboration, apply creative solutions to customer challenges, and document use cases to demonstrate value.

The Senior Customer Success Manager will drive customer loyalty and implementation of Trellix solutions, consulting with customers at all levels. This role focuses on developing trusted relationships, managing customer success plans, overseeing onboarding, and ensuring satisfaction by promoting best practices and product usage. Key tasks include collaborating with sales for smooth transitions, handling escalations, and identifying risks to customer outcomes.

The Customer Success Manager at Inovalon is responsible for ensuring clients achieve their goals with ComplexCare Solutions products. Duties include executing strategic account plans, leading meetings, driving product adoption, managing renewals and expansions, and maintaining strong relationships with customer leadership, all while adhering to compliance and confidentiality standards.

The Customer Success Manager at Coursera for Government will manage strategic relationships with customer accounts, ensuring retention, enhancing customer satisfaction, and driving value from Coursera's partnerships. They will handle customer issues, conduct business reviews, and collaborate with internal teams to support growth and customer success metrics.

The Senior Customer Success Operations Manager will develop and manage processes to ensure efficient operations within Customer Success. Responsibilities include collaborating with leadership to design playbooks, improving processes, managing operational cadences, and supporting various initiatives. The role requires a high level of communication, problem-solving skills, and the ability to manage projects effectively.

As Senior Manager of Customer Success, you will lead a team of Customer Success Managers, drive customer satisfaction, retention, and growth, develop success strategies, analyze metrics, and collaborate across departments to enhance the customer experience.