Top Remote Tech Jobs

Leads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, SLAs, customer satisfaction, staffing, coaching, analytics, knowledge management, and workflow improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption and reduce churn. Drives AI and automation initiatives using Salesforce, Agentforce, Claude, chatbots, and self-service tools.

Shape product vision, roadmap, positioning, and market strategy for education technology products serving student wellness, SEL, behavioral health, and special education. Research customer and market needs, build business cases, guide product priorities, collaborate cross-functionally, use AI tools for research and prototyping, define success metrics, and represent school-based professionals in strategic decisions.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Provide phone-based customer service to policyholders and third parties: explain policy coverage and claim status, process requests via calls, emails, and correspondence, maintain procedures and department call/time standards, and assist with claim payments.

Reviews and processes incontestable life insurance claims according to policy provisions and company procedures. Responsibilities include conducting coverage and policy reviews, evaluating investigative referrals, updating claim systems, communicating with beneficiaries and third parties, documenting claim progress, escalating complex cases, and meeting production and quality standards in a remote environment.

Manage high-volume pre- and post-sales marketing deliverables, translating AI, data, identity, and platform capabilities into client narratives, proposals, presentations, and enablement materials. Partner cross-functionally on product marketing, positioning, sales training, field marketing, events, and thought leadership. Develop scalable collateral libraries and explore AI-powered tools and workflows to improve marketing and sales efficiency.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Lead a hands-on software engineering effort for Zeta’s real-time events pipeline. Design, build, deploy, and operate high-volume event ingestion, processing, and delivery systems. Own architecture, reliability, observability, performance, cost, data quality, and on-call improvements. Collaborate with Product, Data, and downstream platform teams, define stable interfaces and SLAs, evaluate technologies, lead production launches, and mentor engineers through design and code reviews.

Assess product and feature security risks through threat modeling, secure architecture reviews, and vulnerability remediation guidance. Partner with product managers, designers, and engineers across the technology stack; promote security culture through training, mentoring, and internal security activities; oversee security debt and explain vulnerability impacts. Build security tooling, automate security practices, develop secure coding patterns, and integrate security tools into engineering workflows.

Assess product and software architecture for security risks, develop threat models, guide vulnerability remediation, and promote secure design practices. Partner with product and engineering teams across the technology stack, provide security training and mentorship, oversee security debt, and build tooling and automation that integrate security into development workflows.

Leads the Tooling engineering team responsible for developer experience, CI/CD, deployment automation, release workflows, observability, internal developer platforms, and AI-assisted engineering tools. Partners with Infrastructure, Security, and Product Engineering leaders to improve reliability, engineering productivity, software delivery performance, and developer satisfaction. Sets technical direction, manages roadmaps, coaches engineers, and drives cross-functional platform initiatives.

Generate qualified enterprise sales pipeline through outbound prospecting, cold calling, account research, decision-maker identification, and persistent follow-up. Schedule discovery calls and demos, maintain accurate Salesforce records, collaborate with Account Executives and cross-functional teams, support enterprise marketing efforts, and improve territory coverage, data quality, and prospecting workflows. The role focuses on restaurant and franchise accounts with 15–500 locations.

Develop fullstack web applications, enhance platform performance, collaborate on high-impact opportunities, and ensure stable, scalable solutions. Engage in rapid iterations and be a committed team player.

Lead and build Toast Retail’s Mid-Market sales function from the ground up. Manage and coach Account Executives while personally closing complex grocery, liquor, and convenience retail deals. Develop repeatable sales processes, qualification frameworks, business cases, proposals, forecasting practices, and competitive positioning. Partner cross-functionally with Product, Marketing, Enablement, Finance, Deal Desk, and Onboarding to support enterprise implementations and product improvements. Hire and develop a high-performing team, establish benchmarks, and transition from a player-coach role to full team leadership.

Leads customer education strategy and self-serve learning experiences to improve customer success and business outcomes. Owns educational content, webinar programs, customer playbooks, and training initiatives. Uses qualitative and quantitative data to identify learning gaps, measure engagement, reduce support needs, improve CSAT, and optimize content. Partners cross-functionally with Customer Success, Marketing, Product, subject matter experts, and customer teams while managing large projects, timelines, deliverables, and operational readiness for new products and features.

Own and lead the technical direction of a major codebase section while designing, building, testing, documenting, and maintaining secure, scalable API-based decisioning products. Partner with product, engineering, and security teams on agile delivery, troubleshoot production issues, meet SLA requirements, and participate in an on-call rotation.

The Product Manager will lead internal tech initiatives, focusing on data-heavy systems and datasets, ensuring scalability and alignment across teams.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.

Serve as a strategic finance partner for a subscription business by leading forecasting, monitoring KPIs, building cohort and unit economics models, evaluating investments, and providing actionable insights. Collaborate with business leaders, Marketing, Product, Risk, Operations, and Accounting on financial decisions, revenue recognition, process improvements, scalability, and automation. Present recommendations to decision-makers while supporting an inclusive, collaborative Finance culture.