Top Senior Level Customer Success Jobs in Phoenix, AZ

The Enterprise Customer Success Manager is responsible for managing a portfolio of high-value enterprise accounts post-sale. Key responsibilities include ensuring customer satisfaction, driving product adoption, managing the renewal process, and identifying account expansion opportunities through strategic relationships and consultative conversations.

The Client Relationship Manager is responsible for nurturing client relationships for HR-Payroll customers, ensuring timely resolution to inquiries, conducting evaluations of HR and payroll processes, and providing tailored solutions to enhance client effectiveness and retention. They will work closely with internal teams and may conduct on-site visits to assess service delivery.

The Senior Customer Solutions Engineer delivers exceptional customer experiences and solutions for Rocket's modernization products, particularly the IBM Omegamon product family. Responsibilities include providing expertise, training, and guidance during product implementation and ongoing support, while ensuring customer satisfaction and maintaining best practices. Collaboration with internal teams and customers is key to resolving complex issues and ensuring successful product outcomes.

The Senior Customer Success Manager manages complex customer relationships to enhance adoption of Conga's revenue operations solutions. Responsibilities include detailed analysis, customer advocacy, coordination of issue resolution, and guiding customers through their engagement with Conga software. The goal is to ensure customer satisfaction and drive value realization through effective stakeholder engagement and cross-functional collaboration.

As a Sr. Technical Support Engineer at ScienceLogic, you will provide high-quality enterprise-level technical support for ScienceLogic products, handling advanced customer issues, leading support efforts, mentoring team members, and coordinating with various internal teams to ensure customer success. You'll engage with complex Linux-based applications and monitoring tools to improve processes and innovate the support experience.

The Client Relationship Manager will maintain and foster client and advisor relationships, manage a caseload of full-service partners, and ensure compliance with AFS policies and regulations while consulting on plan operations. Responsibilities include reviewing transactions, testing, and filing forms.

The Training Specialist is responsible for developing and implementing training solutions globally, managing training projects, analyzing training data, administering learning systems, and recommending continuous improvements in training processes. This role requires collaboration with the training community and effective communication skills to meet organizational needs.