Top Senior Customer Success Jobs in Houston, TX

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Lead a portfolio of middle-market self-funded employer clients as primary post-implementation contact. Manage renewals, account health, reporting, issue resolution, cross-functional coordination with implementation, sales, analytics, and third parties to drive retention, satisfaction, and growth.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

The Enterprise Customer Success Manager at Nightfall AI will oversee customer journeys, manage renewals and expansions, provide strategic guidance, and ensure customer satisfaction while leveraging AI technology.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Manage enterprise K-12 district accounts to drive adoption of Edia's AI-powered platform, improve student outcomes, and achieve GDR/NDR targets. Build trusted advisor relationships, analyze adoption and outcomes, identify upsell opportunities, influence product roadmap, and deliver training and success plans.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Manage a portfolio of strategic enterprise customers to drive adoption, retention, expansion, and measurable business outcomes. Serve as a trusted advisor to executive stakeholders, create and execute success plans, lead executive reviews, identify risks and expansion opportunities, and coordinate cross-functional teams to deliver value and advocacy for the Demandbase platform.