Top Senior Level Customer Success Jobs in Houston, TX

The Contract Senior Study Start-Up Specialist oversees and leads all start-up activities for assigned clinical studies, ensuring compliance with regulations and internal procedures. Responsibilities include preparing necessary documentation for ethics and regulatory approvals, maintaining study start-up metrics, guiding Clinical Trial Managers, and supporting patient recruitment efforts. They also negotiate study budgets and contracts while continuously seeking improvements in the start-up process.

As a Senior Customer Success Manager, you will manage and develop multiple medium to large Duck Creek accounts, acting as the primary contact and trusted advisor. Your role involves fostering relationships with customers, understanding their business goals, and driving success through collaborative efforts with internal teams and system integration partners.

The Customer Acquisition Manager at Automattic is responsible for creating and refining paid media strategies to acquire and monetize customers. This role requires expertise in digital marketing, particularly in optimizing multi-million dollar SEM campaigns and analyzing data for strategic decision-making.

The Lead Clinical Documentation Improvement Specialist oversees the clinical documentation team, ensuring accurate coding and documentation practices. This role involves collaborating with healthcare professionals to enhance documentation quality, leading educational initiatives, and analyzing documentation performance for compliance with payer regulations.

The Senior Principal Contracts Specialist administers and monitors contracts, ensuring compliance with federal regulations and internal policies. This role involves negotiating terms, reviewing proposals, maintaining documentation, and collaborating with various teams to support subcontract performance and national security missions.

The Lead Customer Support oversees customer support operations, serving as the main point of contact for media and web support. Responsibilities include mentoring team members, managing ticket handling, escalating issues, and improving customer experiences. They also ensure adherence to communication policies and assist in performance evaluations.

The Regional Customer Success Manager - West at Viz.ai is responsible for enhancing client engagement with the Viz.ai technology. This involves overseeing customer experience, providing training, and implementing strategies to improve clinic outcomes while driving business growth through contract renewals and expansions.