Top Senior Level Customer Success Jobs in Phoenix, AZ

The Customer Support Manager oversees the customer support team, ensuring excellent service and achievement of KPIs. Responsibilities include managing support operations, developing strategies, training agents, and handling escalated issues while collaborating with other departments to enhance customer experience.

The Senior Director of Consumer Retention will lead the retention division, develop strategies to enhance customer retention and loyalty, manage a global team, and drive performance in high-volume contact center operations. This role includes the execution of initiatives to reduce churn and increase lifetime value, ensuring a positive experience for learners.

The Strategic Customer Success Manager will lead post-sales activities for Dialpad customers by building relationships, ensuring adoption of products, conducting reviews, managing escalations, and driving customer value.

Responsible for managing dedicated client accounts by providing consultative advice, overseeing compliance, building client relationships, and driving revenue through up-selling opportunities. Requires Bachelor's Degree and at least 5 years of group insurance experience. Must have strong customer service, negotiation, leadership, and communication skills.

The Foreclosure Specialist III monitors and processes foreclosure accounts, ensuring compliance with investor and insurer requirements. Responsibilities include managing foreclosure loans, preparing bidding instructions, communicating with attorneys, and mentoring junior staff. The role requires completing pre-foreclosure reviews and maintaining accurate documentation while identifying opportunities to improve performance and reduce losses.

The Customer Training Manager at Reputation is responsible for scheduling and conducting educational events, creating custom training content, and deepening product knowledge among customers. This role requires maintaining a training curriculum, delivering content in virtual and live environments, and coordinating with marketing to drive attendance and upsell opportunities.

The Customer Success Architect collaborates with customers, partners, and product teams to ensure customers achieve their goals. Responsibilities include advising on technical best practices, capturing product feedback, identifying new use cases, and cultivating customer references.