Handles inbound and outbound customer calls, resolves inquiries and billing questions, schedules services, confirms appointments, collects overdue payments, and updates customer accounts. Additional duties may include daily reporting, accounts payable, HR paperwork, and payroll processing. Requires strong customer service, problem-solving, computer, typing, 10-key, time management, and organizational skills.

Provides executive administrative support, including calendar management, correspondence, briefing materials, office logistics, stakeholder communication, event and protocol coordination, and domestic and international travel planning. Ensures compliance with Department of State administrative and travel policies while managing invitations, attendance, venues, transportation, documentation, and post-event follow-up.