Job Description:
• Communication Skills
• Understanding RPM’s business operations
• Customer/Client focus
• Conflict Resolution • Attention to detail
• Dependability
• Independence
• Initiative
• Analytical thinking (for problem solving) Core Duties, Responsibilities and Essential Functions
• Set up computer, cameras and phone in lobby. Ensure the reception desk area is free of extraneous materials. • Review daily log from previous shifts for any important information.
• Keep daily log of what takes place. i.e., packages, contractors, visitors, etc.
• Lock/unlock building upon leaving/arrival.
• Open door and greet residents and visitors and assist when deemed appropriate.
• Ensure all visitors sign the guest book at the reception desk.
• Direct all contractors, deliveries, and/or trades person(s) to North side service entrance and make sure they are registered and permitted to work within the building. Mail and package deliveries exempt.
• Oversee those residents moving in or out of the building and ensure that they abide by permitted hours and elevator use.
• Enter ALL service requests and issues in OneSource.
• Remain in the lobby at all times, except: When making rounds or When directed otherwise by the building manager o In cases of emergency
• Walk the grounds four times per shift and walk the building twice per shift to ensure property is properly maintained. Note any issues in daily log.
• Walk through the building at least once per day. Note any issues in the daily log.
• Ensure the immediate and proper enforcement of all rules and regulations of the Association as outlined in the Rules and Regulations Book.
• Disperse forms and violation notices to residents when needed.
• Answer and screen all incoming calls prior to transferring to Community Association Manager.
• Record and maintain parking decals. Job Description – Front Door Monitor March 2022
• Knowledge of locations to all emergencies shut-off switches.
• Specific open/close duties are listed on the attached sheet.
Working conditions and Physical requirements:
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals.
• Maintain regular, punctual attendance consistent with RPM policies & practices.
• Lift and carry up to 20 pounds.
• Must have oral and written comprehension and expression along with speech clarity and recognition.
• Ability to effectively use telephones, computers, and computer systems.
• Must be well groomed and in proper business casual attire when on duty:
What We Do
Welcome to Resource Property Management where we believe our commitment to meeting the needs of your community is unequaled in the industry.
Resource Property Management has earned the coveted Accredited Association Management Company (AAMC) designation through the Community Associations Institute (CAI) which both recognizes and requires excellence in all areas of community association and financial management. Only 144 companies nationwide have achieved this prestigious designation.
Accreditation ensures:
Knowledge – An Accredited Association Management Company has achieved a specialized level of commitment and expertise in the industry.
Experience – Associations benefit from the experience and collective resources of a highly trained and knowledgeable staff.
Integrity – Enhanced financial safeguards and reporting standards. As an Accredited Association Management Company, we are committed to upholding the highest ethical standards.
Commitment – Accreditation requires years of dedication to education and a higher standard of service.
At Resource Property Management, education is key. We are committed to providing timely and on-going education to our staff and community leaders alike. Regular in-house educational sessions and state required continuing education opportunities are provided for our management team. Periodic educational seminars with industry recognized experts are provided for our communities.
