Top Senior Level Customer Success Jobs in Kansas City, MO

The Contract Specialist is responsible for drafting, reviewing, and managing a variety of contracts within the organization. This role involves collaboration with legal and procurement teams, ensuring compliance with contracts, addressing any issues that arise, and maintaining organized contract documentation. The ideal candidate has extensive experience in contract management, particularly in the healthcare sector, and displays strong organizational skills.

As a Senior Manager of Customer Success at CyberFortress, you will lead a team of Customer Success Managers, engage in strategic leadership and hands-on customer management. Your role includes driving customer satisfaction, optimizing team performance, managing client relationships, overseeing customer onboarding and training, and advocating for customer needs while pursuing upselling opportunities.

The Sr. Client Success Manager will manage a portfolio of large clients, focusing on retention and upsell opportunities, client engagement strategy, and contractual commitments. They will serve as a trusted advisor, ensuring alignment with client goals and facilitating business reviews, while also handling onboarding, renewal management, and escalation of issues to maintain client satisfaction.