Top Senior Customer Success Jobs in Kansas City, MO

8 Days AgoSaved
In-Office or Remote
Kansas City, MO
Senior level
Senior level
Information Technology • Internet of Things • Mobile • On-Demand • Software
Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, escalate concerns, and identify growth opportunities for Sales. Maintain customer documentation and metrics while contributing to Customer Success process improvements and delivering proactive, relationship-focused support.
Top Skills: AWSCrm PlatformsCustomer Success PlatformsCybersecurityGCPHybrid Cloud InfrastructureAzureSaaSVMware
8 Days AgoSaved
In-Office or Remote
Kansas City, MO
Senior level
Senior level
Information Technology • Internet of Things • Mobile • On-Demand • Software
Owns outcomes, value realization, lifecycle management, retention, renewal support, and expansion opportunities for strategic enterprise customers. Leads success plans, QBRs, executive discussions, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, standardizes engagement models, mentors team members, and helps scale the function.
Top Skills: AWSGCPAzureVMware
2 Hours AgoSaved
Easy Apply
Remote
Kansas City, MO
Easy Apply
110K-188K Annually
Senior level
110K-188K Annually
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.
Top Skills: Business Intelligence (Bi) ToolsSalesforce
YesterdaySaved
Easy Apply
Remote or Hybrid
Kansas City, MO
Easy Apply
80K-100K Annually
Senior level
80K-100K Annually
Senior level
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.
Top Skills: Artificial Intelligence (Ai)Digital AdvertisingZeta Marketing Platform (Zmp)
2 Days AgoSaved
Easy Apply
Remote
Kansas City, MO
Easy Apply
Senior level
Senior level
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.
Top Skills: Artificial IntelligenceData AnalyticsSaaS
13 Days AgoSaved
Remote
Kansas City, MO
100K-150K Annually
Senior level
100K-150K Annually
Senior level
Healthtech • Pet
Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.
16 Days AgoSaved
Remote
Kansas City, MO
148K-222K Annually
Senior level
148K-222K Annually
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.
Top Skills: Cloud Data ManagementRubrik Security Cloud
16 Days AgoSaved
Easy Apply
Remote or Hybrid
Kansas City, MO
Easy Apply
150K-190K Annually
Senior level
150K-190K Annually
Senior level
Legal Tech • Software • Generative AI
Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.
Top Skills: AILegal TechnologySaaS
18 Days AgoSaved
Remote or Hybrid
Kansas City, MO
75K-100K Annually
Senior level
75K-100K Annually
Senior level
Cloud • eCommerce • Information Technology • Professional Services • Software
Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.
Top Skills: Ai-Powered Tools And WorkflowsCleo PlatformPlanhatSalesforce
Reposted 20 Days AgoSaved
Remote
Kansas City, MO
180K-220K Annually
Senior level
180K-220K Annually
Senior level
Artificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Software • Business Intelligence • Financial Services
Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.
21 Days AgoSaved
Easy Apply
Remote or Hybrid
Kansas City, MO
Easy Apply
110K-120K Annually
Senior level
110K-120K Annually
Senior level
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.
Top Skills: Legacy R&M TechnologyNavan Platform
22 Days AgoSaved
Remote
Kansas City, MO
135K-170K Annually
Senior level
135K-170K Annually
Senior level
Artificial Intelligence • Software
Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.
Top Skills: Artificial Intelligence
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Reposted 23 Days AgoSaved
Remote
Kansas City, MO
70K-112K Annually
Senior level
70K-112K Annually
Senior level
Big Data • Fitness • Healthtech • Information Technology • Software • Analytics
Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.
Top Skills: ConfluenceJIRAExcelMicrosoft PowerpointMicrosoft WordSmartsheetSQL
Reposted 23 Days AgoSaved
Easy Apply
Remote or Hybrid
Kansas City, MO
Easy Apply
143K-230K Annually
Senior level
143K-230K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.
Top Skills: Ai/AutomationGainsightSaaS
Reposted 23 Days AgoSaved
Easy Apply
Remote or Hybrid
Kansas City, MO
Easy Apply
126K-169K Annually
Senior level
126K-169K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.
Top Skills: Enterprise SaasGainsight
Reposted 24 Days AgoSaved
Remote
Kansas City, MO
160K-190K Annually
Senior level
160K-190K Annually
Senior level
Fintech • Information Technology • Software
Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.
Top Skills: SalesforceSalesloft
Reposted 24 Days AgoSaved
Remote
Kansas City, MO
130K-150K Annually
Senior level
130K-150K Annually
Senior level
Fintech • Information Technology • Software
Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.
Top Skills: ApolloSalesforce
Reposted 26 Days AgoSaved
Easy Apply
Remote or Hybrid
Kansas City, MO
Easy Apply
112K-169K Annually
Senior level
112K-169K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.
Top Skills: IotSaaS
Reposted 26 Days AgoSaved
Remote
Kansas City, MO
140K-175K Annually
Senior level
140K-175K Annually
Senior level
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.
Top Skills: AIAPIsMachine LearningSpeech-To-TextText-To-Speech
2 Hours AgoSaved
Remote
Kansas City, MO
139K-164K Annually
Senior level
139K-164K Annually
Senior level
Security • Cybersecurity
Manage and grow an enterprise SaaS customer portfolio by driving adoption, value realization, retention, renewals, and expansion. Build executive relationships, develop success plans, conduct business reviews, identify risks and upsell opportunities, and coordinate remediation efforts. Partner cross-functionally with Sales, Product, Engineering, and Support while maintaining product knowledge and delivering measurable customer outcomes.
Top Skills: Abnormal PlatformJIRASFDC
2 Hours AgoSaved
Remote
Kansas City, MO
Senior level
Senior level
Software
Own post-sale technical adoption, value realization, account health, renewals, and customer success for enterprise data teams. Lead technical success plans, monitor adoption metrics, conduct value-focused QBRs, coordinate Solutions Engineering, Product, and Professional Services, resolve data engineering challenges, and communicate customer feedback to influence the product roadmap. The role requires expertise in B2B SaaS, modern data stack technologies, enterprise relationship management, executive communication, and up to 30% customer travel.
Top Skills: SparkCloud Data WarehousingDatabricksETLSnowflakeSQL
Reposted 3 Hours AgoSaved
In-Office or Remote
Kansas City, MO
100K-120K Annually
Senior level
100K-120K Annually
Senior level
HR Tech • Software • Analytics
Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.
Top Skills: AIData Science
3 Hours AgoSaved
Remote
Kansas City, MO
Senior level
Senior level
Artificial Intelligence • Cybersecurity
Manage a portfolio of enterprise B2B SaaS or cybersecurity accounts, coordinating customer communications, follow-ups, onboarding, adoption, escalations, and renewals. Maintain Jira tickets, account health scores, and risk visibility while partnering with solution architects, technical support, and account directors. The role owns day-to-day customer relationships, ensures action items are completed, identifies adoption risks, and surfaces expansion opportunities.
Top Skills: JIRASalesforce
4 Hours AgoSaved
Remote
Kansas City, MO
61K-73K Annually
Senior level
61K-73K Annually
Senior level
Cloud • Marketing Tech • Professional Services • Social Impact • Software
Guide public-sector customers through the SaaS customer journey, including onboarding, implementation, support, adoption, and expansion. Use analytics and benchmarks to recommend improvements, promote best practices, advocate for customer needs, identify sales opportunities, and contribute to customer-success practices and speaking events. The role requires strong relationship-building, organization, process improvement, and civic technology knowledge, with travel up to 20%.
Top Skills: Analytics DashboardsMicrosoft TeamsSaaSSalesforce
6 Hours AgoSaved
Remote
Kansas City, MO
Senior level
Senior level
Software • Cybersecurity
Manage strategic enterprise customer relationships for Checkmarx application security solutions. Guide deployment, onboarding, adoption, training, and value realization while monitoring usage data and product telemetry. Serve as the primary technical liaison, coordinate with Support, Product, and Sales, manage customer success plans and escalations, communicate value metrics, and identify expansion opportunities. The role requires strong knowledge of cloud security, DevSecOps, application security tools, integrations, and enterprise technical stakeholder engagement.
Top Skills: AWSAzureBashCheckmarxCloud-Native SecurityContainer SecurityDastDevsecopsGCPGithub ActionsGitlab CiIamIso 27001JenkinsKmsNistOwasp Top 10Power BIPowershellPythonRest ApisSastScaSecurity GroupsSsdlcTableauVpc
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