Top Entry Level Customer Success Jobs in Baltimore, MD

The Strategic Advisor will serve as a primary contact for customers by managing their online community and communication platforms. Responsibilities include executing strategic plans, providing community insights, mentoring team members, and improving engagement tactics to enhance customer experience with Higher Logic's software.

The Enterprise Onboarding & Implementation Specialist will lead the onboarding process for enterprise partners by guiding them through implementation and platform adoption. Responsibilities include streamlining workflows, developing onboarding documentation, collaborating with various teams, enhancing partner satisfaction, and tracking onboarding metrics for continuous improvement.

The Customer Support Specialist assists customers throughout the loan refinance process by handling calls, addressing inquiries, and verifying information. They ensure customer satisfaction by providing accurate loan status and following up on necessary documentation to facilitate closing before the original rate expiration date.