Company Description
At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.
Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.
Job Description
The Strategic Advisor role is responsible for serving as a main point of contact for multiple customers by managing their online community and communication platforms via product enablement, creation and execution of strategic plans, and supporting community management activities using the Higher Logic software platform. This role is expected to offer specific community insights, make recommendations on approaches and techniques, and implement those approaches and techniques based on knowledge of the customer and their objectives while growing customer engagement.
- Execute day to day production tasks working within the customer's online community and/or email marketing platform.
- Recommend and implement engagement tactics appropriate for customer communities.
- Help other Strategic Services team members address issues/solve problems for customers you may not be directly engaged with.
- Mentor and/or train other Strategic Services team members on all aspects of community, communications and consulting best practices.
- Seek and collate customer feedback to shape online community management practices and product ideation within Higher Logic.
- Work with Product and other HL teams to improve the community platform
- Conduct all business in accordance with Higher Logic policies and procedures.
- All other duties as
KNOWLEDGE AND ABILITIES REQUIRED:
· Able to manage competing priorities to meet time-sensitive goals across multiple customers.
· Able to work with a team, take direction from one or more team members, provide direction to other resources.
· Excellent customer service orientation and troubleshooting abilities.
· Excellent verbal and written communication skills.
· Strong technical aptitude to learn new software platform.
· Experience with Microsoft Office applications (PowerPoint, Excel, Word, etc).
EEO Disclosure
Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]
What We Do
Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience.
Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.
