Top Senior Level Customer Success Jobs in Birmingham, AL

The Customer Service Senior Specialist will drive B2C activities, support offshore teams, conduct quality audits, deliver training, handle escalations, and improve processes to enhance consumer experiences. This role focuses on achieving performance metrics and fostering an environment of continuous improvement and inclusion.

The Senior Customer Success Manager at NICE Actimize manages post-sales relationships for strategic accounts, focusing on customer loyalty and revenue retention. Responsibilities include leading client engagements, ensuring timely renewals, driving customer satisfaction, and identifying upsell opportunities, all while collaborating with internal teams to optimize customer success.

The Sr. Manager of Customer Success will lead, mentor, and manage the Customer Success Team, driving customer health scores, product adoption, and collaboration with other departments. Responsibilities include recruiting and training customer success staff, achieving performance metrics, managing escalations, and developing strategies for tech-touch customer engagement.

As a Customer Success Manager at HumanSignal, you will be responsible for building and maintaining relationships with enterprise clients, ensuring they achieve their business goals. You will guide customers through onboarding and integration of software into their processes, while driving value and expansion of services within the accounts you manage.

The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.