Top Entry Level Customer Success Jobs in Detroit, MI
The Key Account Client Success Manager will ensure client satisfaction by onboarding new clients, building strong relationships, and facilitating the effective use of FranklinCovey's subscription services. The role involves conducting business reviews, advocating for client needs, and identifying upsell opportunities while contributing to collective client and team success.
As an Associate Customer Success Manager at Five9, you will serve as the primary contact for customers, addressing their needs, concerns, and questions regarding product functionality. You'll coordinate experiences with various teams, ensuring timely delivery of solutions and managing high-severity requests as they arise.
The Human Capital Specialist Classification role involves administering position classification principles and conducting job analyses to ensure compliance with regulations. Responsibilities include evaluating position descriptions, maintaining competitive levels, leading classification training, and providing classification support to management. The specialist must also consult with various branches to ensure adherence to classification standards and assist in workforce restructuring activities.
As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for merchants, collaborate with technical and engineering teams for escalations, perform quality assurance, and assist with documentation tasks.
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.
As a Customer Success Representative, you will serve as the primary point of contact for clients, ensuring their satisfaction and retention through personalized support, training, and problem resolution. You will collaborate with internal teams to understand client needs and provide solutions, while also tracking customer engagement data and delivering training to enhance product usage.
The Commercial Compliance Specialist will support North America commercial business initiatives, focusing on compliance through field ride-alongs, policy development, compliance training, and conducting risk assessments. Approximately 80% of the role involves executing field ride-alongs to identify compliance risks and trends, while the other 20% focuses on compliance guidance and policy enhancement.
This role is part of an exclusive Private Job Board for referred candidates. It allows individuals to showcase their talents and be considered for future opportunities while receiving personalized recommendations and access to company updates.
The Mgr, Customer Partnerships is responsible for managing customer relationships, ensuring customer satisfaction, and driving revenue retention. Responsibilities include strategic account planning, performance monitoring, leading internal initiatives, managing reporting, and supporting new customer onboarding. The role entails close collaboration with various departments and external partners to improve service delivery and meet customer objectives.
The Support Representative will address client needs by answering calls, responding to inquiries through various communication channels, and providing solutions or escalating issues as necessary. They will build relationships with users, utilize CRM tools effectively, and ensure high-quality customer service while adhering to company policies.
Top Companies in Detroit, MI Hiring Customer Success Roles
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