We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants. You will:
- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)
- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug free.
- Assist with documentation creation and updates.
Experience with Shopify is required. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.
Top Skills
What We Do
Skio (skio.com, $8.4M raised) helps brands on Shopify sell subscriptions without ripping their hair out.
Brands using Skio include Liquid I.V., Bulletproof, Milk Bar, Barstool Sports, Unilever, 100 Thieves, Vega, KOS, KITSCH, True Botanicals, mindbodygreen, Transparent Labs, GHOST, Wild One, OpenStore, The Nue Co., Immi, DRMTLGY, Boba Tea Protein, KraveBeauty, Glamnetic, Doe Lashes, Magic Mind, Remedy Organics, & Siete Foods.
Our team (skio.com/team) brings experience from Shopify, Recharge, Klaviyo, Attentive, Google, Amazon, Facebook, Pinterest, Hulu, Twitch, Nacelle, Smile.io, Groupon, Databricks, & Y Combinator.
Investors (skio.com/investors) include Y Combinator, Adjacent, Jason Wong, Shaan Puri, Julian Shapiro, Geoff Woo, & Sahil Bloom, as well as founders and executives of companies like Italic, Magic Mind, Immi, Bev, Smile.io, Okendo, Wonderment, Archive, Parker, HVMN, & MuteSix
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