Top Entry Level Customer Success Jobs in Detroit, MI

Customer Care Advocates handle inbound inquiries via phone and email, resolving complex customer issues while ensuring exceptional service. They leverage effective listening skills and strive to meet customer needs, making transactions easy and pleasant.

The Customer Support Analyst II is responsible for managing customer relationships, assisting with system usage, troubleshooting issues, and providing solutions. This role involves effective communication with customers and collaboration with team members to resolve diverse problems using technical skills and guidelines.

The Customer Success Manager at Eversight will manage customer relationships with CPG and retail clients, overseeing onboarding and driving engagement with Eversight's SaaS solution for pricing and promotions. This role involves establishing customer partnerships, advising on process integration, and supporting customers to unlock product potential while maintaining workflow momentum.

As a Standard Apps Tier 1 Support Specialist, you'll provide support to customers by handling inquiries and resolving issues through calls and emails. You will document customer interactions in the CRM, maintain product knowledge, and ensure compliance with company policies. Your aim will be to enhance customer satisfaction and meet performance metrics.

As a Customer Implementation Specialist, you will serve as the main contact for insurance carriers implementing new download types, coordinate projects, provide technical support, and train customer service staff on Ivans Exchange while ensuring customer satisfaction.

The Customer Success Operations Analyst will support operational aspects of the Customer Success team, focusing on data analysis, reporting, system administration, and process improvement. Responsibilities include creating reports, standardizing business reporting, and maintaining Customer Success tools for data integrity and performance.

The Customer Success Specialist manages a portfolio of small customer accounts, focusing on automation, client retention, and upsell opportunities. Responsibilities include driving end user engagement, understanding customer behavior for improvement, developing tech touch programs, and collaborating with internal teams to ensure customer satisfaction and alignment with business goals.