Top Senior Level Customer Success Jobs in Wilmington, NC

The Content & Copywriting Specialist at Appspace will create and refine various written content, collaborate on SEO optimization, analyze content performance, and stay informed on industry trends. This role emphasizes a blend of creativity and data insights to support marketing objectives and enhance brand presence.

As an Enterprise Customer Success Manager at Suki, you will lead the implementation and adoption of AI voice solutions, maintaining strong client relationships and ensuring success metrics are achieved. Responsibilities include onboarding, performance reviews, and collaborating with internal teams to enhance user satisfaction.

As a Customer Success Manager at Cartwheel, you will build relationships with Arizona school districts, driving their success and ensuring excellent collaboration with the Cartwheel team. Your role involves managing school district partnerships, providing strategic guidance, and working closely with clinical leads to support mental health initiatives. You will contribute to developing the program and ensure alignment with statewide educational goals.

As a Customer Support Representative II at Tekion, you'll manage customer support issues related to parts and service in automotive dealerships. Your role will involve diagnosing problems, ensuring proper escalation of unresolved issues, and documenting technical knowledge while working collaboratively in an agile environment.

The Customer Success Manager enhances customer experience by managing customer success workflows, overseeing ticketing processes, and providing training. This role collaborates with multiple teams to resolve customer pain points and manages vendor relationships to ensure optimal product utilization.

The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.

The Senior Manager, Customer Success Operations will enhance tools and processes to boost productivity within the Customer Success team. Key responsibilities include optimizing processes, partnering with leadership for improvement strategies, ensuring higher user adoption rates, and managing reporting systems to track performance metrics.