Top Senior Customer Success Jobs in Wilmington, NC

Manage strategic customer accounts after purchase, driving onboarding, adoption, retention, expansion, and renewal. Advise learning leaders on digital learning strategies, establish success metrics, conduct business reviews, monitor account health, mitigate churn risk, resolve issues, and identify upsell opportunities. Collaborate with account executives and internal teams while demonstrating product value and supporting organizational upskilling initiatives.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Owns the post-sales lifecycle for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, value realization, renewals, escalations, and issue resolution. Develops success plans, monitors account health, drives product usage, manages cross-functional teams, communicates with executive stakeholders, and delivers proactive recommendations and root cause analyses. Requires strong enterprise account management, escalation leadership, communication, and collaboration skills, with occasional travel and flexibility outside standard business hours.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Lead digital customer success and education programs for SMB and mid-market customers. Manage enablement specialists and product-focused customer success SMEs while developing scalable training, onboarding, lifecycle, adoption, and engagement programs. Partner with Marketing, Product, Sales, and Customer Success to improve product proficiency, retention, expansion, and time-to-value through digital campaigns, in-app guidance, webinars, knowledge content, and data-driven interventions.

Provides advanced technical support for healthcare technology clients, diagnosing complex issues, performing root-cause analysis, monitoring systems, managing escalations, creating documentation, developing scripts and workflows, supporting on-call operations, collaborating cross-functionally, and mentoring junior engineers.

Leads a team of Customer Success Managers, driving retention, renewals, revenue expansion, customer satisfaction, forecasting, risk management, executive client engagement, and cross-functional collaboration. The role oversees team development, operational consistency, KPI performance, escalations, strategic reporting, and customer relationship management within the employer-sponsored health benefits space.

Own the technical post-sale customer experience for enterprise accounts. Lead implementations involving identity providers, SSO, SCIM, cloud and application integrations, Terraform, and APIs. Provide tier 2/3 technical support, troubleshoot issues, drive adoption, document solutions, establish support and implementation processes, automate repetitive work, and communicate customer feedback to product and engineering.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own the success, retention, renewal, and growth of strategic enterprise SaaS customers. Build executive relationships, lead onboarding and adoption, develop success plans, conduct QBRs, identify expansion opportunities, and guide customers toward measurable business outcomes. Use AI and customer data to predict risk, automate workflows, improve engagement, and inform strategic recommendations. Partner cross-functionally with Sales, Product, Engineering, Professional Services, and Support to resolve issues and influence product direction.

Own a portfolio of 80–100 SaaS accounts valued at approximately $4M in recurring revenue. Manage onboarding handoffs, adoption, renewals, retention, executive relationships, risk mitigation, and customer health. Lead business reviews, identify expansion opportunities for handoff, represent customer feedback internally, and collaborate cross-functionally with Product, Support, Sales, and onboarding teams. Help shape customer success processes and use AI tools to improve workflows.

Own a portfolio of managed service customers as the primary accountability point for onboarding, compliance and technical project execution, customer communication, retention, renewals, and upsell identification. Coordinate internal teams, manage project workflows, monitor KPIs and account health, resolve escalations, conduct quarterly business reviews, and build strategic relationships across customer organizations. The role is remote and focused on cybersecurity, compliance, managed IT, and defense-industry clients.