Top Senior Level Customer Success Jobs in Wilmington, NC

The Account Supervisor at Seer Interactive will manage enterprise client accounts, collaborate with internal teams across various digital marketing disciplines, and drive strategies based on client goals. This role focuses on client retention, revenue growth, and effective communication among team members and clients, ensuring a holistic approach to marketing solutions.

Lead the customer success team by developing strategies to enhance customer satisfaction and retention. Mentor team members, drive customer success outcomes, leverage data for insights, address customer escalations, and collaborate with other departments to meet customer needs and business objectives.

The Manager, Customer Accounts will lead a remote team of Account Managers focused on enhancing customer service and product adoption for the brightwheel platform. The role includes coaching, monitoring team performance, and driving continuous improvement to achieve company goals while fostering a collaborative team culture.

The Head Start Grantee Specialist will provide training and technical assistance to improve AIAN Head Start programs' compliance with federal regulations. Responsibilities include developing quality improvement plans, coordinating with specialists, delivering presentations, and ensuring program management and oversight across various areas.

The Customer Success Manager at Alloy Automation will oversee the end-to-end customer experience, focusing on onboarding, technical education, and long-term growth strategies. The role involves coordinating with revenue and product teams, solving technical issues, and fostering a feedback loop to enhance the platform's future development.

The Manager of Enterprise Customer Success will lead a team of six CSMs, focusing on customer satisfaction, retention, product adoption, and expansion within enterprise accounts. Responsibilities include coaching the team, developing customer success strategies, managing renewals, and acting as an executive sponsor for key accounts, while collaborating cross-functionally to enhance customer experiences.

The Account Director at CommerceIQ will lead strategic initiatives to drive customer satisfaction and retention, manage complex relationships, and negotiate contracts. The role involves problem-solving to meet customer needs and leading cross-functional teams to deliver results. The director will also analyze customer metrics to improve engagement and serve as a thought leader in the CPG and e-commerce sectors.