Top Senior Level Customer Success Jobs in Wilmington, NC

As a Quality Specialist, you will enhance the Services Quality Management System to drive operational improvement and cost savings. Responsibilities include training teams, implementing quality standards, and analyzing customer perceptions to foster excellence. You will also conduct benchmarking and support local teams in quality improvement efforts, requiring 60% travel for various business needs.

The VP of Customer Success will lead teams, develop and implement business strategies focused on customer satisfaction and revenue growth, and build relationships with clients in various segments. Responsibilities include overseeing customer success teams, engaging internal partners for effective material delivery, and facilitating cross-organizational collaboration to ensure customer success and operational delivery.

As a Lead Technical Success Partner, you will collaborate directly with Enterprise clients, enhancing their technical and business solutions, and provide expert insights to drive product adoption on the Unqork platform. You will work cross-functionally with internal teams and ensure client objectives are met while communicating effectively with executive stakeholders.

The Senior Deployment Specialist at Agility Robotics will oversee the deployment strategy, provide technical support, conduct repairs, troubleshoot robots, and assist in cross-functional training and quality improvement metrics. This role involves extensive travel and supports both onsite and remote operations to enhance service delivery for advanced robotic systems.

As a Customer Success Manager at Affinity, you'll advocate for Mid-Market customers through renewals and upselling. You'll interface cross-functionally with sales, product, and engineering to ensure a high level of client satisfaction and product adoption. Your strategic input will help shape the customer experience and deliver outstanding results.

As a SaaS Client Experience Manager, you'll ensure client satisfaction by overseeing service delivery, addressing concerns, coordinating with account managers, and implementing new products. You'll also conduct client audits, manage escalated issues, and drive process improvements to enhance overall client relationships and outcomes.

The Senior Study Start-up Specialist is responsible for overseeing all Study Start-Up (SSU) activities, ensuring compliance with regulatory requirements, maintaining study data, guiding Clinical Trial Managers, and managing study budgets and contracts. This role requires collaboration with various stakeholders to optimize site activation and improve trial processes.