Top Senior Level Customer Success Jobs in Wilmington, NC

The Partner Engagement Manager leads the implementation of Onebrief software at military headquarters, supports customers, recommends product improvements, and resolves product incidents while fostering user relationships and driving software adoption.

The Solution Consultant will engage with clients, demonstrate software solutions, and document needs while collaborating closely with the sales team. Responsibilities include product demonstrations, proposal development, and trend analysis within the insurance sector.

The Senior Solutions Engineer partners with Account Executives to support customer needs, ensuring the Webflow solution meets business objectives through technical validation and customer engagement.

As the Director of Alliances, you'll build a partner program targeting ultra/high-net-worth individuals, manage key partnerships, and drive sales revenue through collaboration and strategic planning.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

The role involves leading strategic business projects to enhance customer centricity within the Business Cards and Payments team, focusing on operational alignment, communication with executives, and project management.

Support service delivery for HSA, FSA, HRA, Commuter Benefit, and COBRA products, ensuring customer satisfaction and effective operations.

Lead the Customer Success team to maximize client engagement, retention, and revenue growth for Vivian Health's healthcare staffing agency customers.

The Solution Consultant - Business Value engages with customers to align Benchling's solutions with their business needs, emphasizing value delivery and customer engagement. Responsibilities include assessing customer needs, developing methodologies for value quantification, leading cross-functional teams, and providing thought leadership on industry trends. The role requires a strong executive presence and the ability to guide customer interactions effectively.

As a Customer Success Manager, you will manage customer relationships, oversee the customer lifecycle, ensure optimal journeys, and assist in problem resolution.