Top Senior Level Customer Success Jobs in Wilmington, NC

As the Senior Manager of Customer Success, you will lead a team of Customer Success Managers, ensuring high customer satisfaction and driving ROI from the Iterable platform. You will foster relationships with customers, identify growth opportunities, and develop strategic initiatives to enhance customer retention. The role involves managing team performance, creating training materials, and collaborating with various departments to address customer needs effectively.

The Systems Support Engineer will provide technical support to business customers, assisting with software installation, troubleshooting technical issues, and ensuring product quality is tracked and resolved efficiently. The role involves clear communication both to customers and within the engineering team regarding resolutions and updates on cases.

The Senior Technical Advisor role focuses on optimizing customer service by resolving technical issues related to beverages equipment, supporting field technicians, and managing customer inquiries. Responsibilities include troubleshooting, documenting service issues, providing maintenance support, and ensuring maximum customer uptime.