Top Entry Level Customer Success Jobs in Detroit, MI

The Customer Success Manager at Arcadia manages non-enterprise client accounts, ensuring data quality and client satisfaction. Responsibilities include troubleshooting technical issues, leading product training, coordinating project timelines, and fostering long-term client relationships to drive success. They work closely with internal teams to meet client goals and resolve issues effectively.

The GTM Enablement Specialist will drive the adoption of a conversational intelligence tool across departments like Sales, Marketing, Product, and Customer Success. Responsibilities include configuring the tool, conducting training, creating enablement materials, setting up reporting mechanisms, and collaborating with teams to enhance productivity and tool utilization.

The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.

The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.

Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.

Alma is dedicated to simplifying access to affordable mental health care by providing therapists with tools to manage and grow their practices. They have a network of over 20,000 therapists across all states, fostering a system where therapists can thrive and patients can easily find care.

The Triage Specialist will provide technical support to clients, manage ticket queues, assist with privacy and identity theft issues, and collaborate with internal teams. This entry-level role offers potential for growth into cybersecurity or client success positions, requiring strong communication and multitasking skills to ensure client satisfaction.