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Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
We’re looking for a Bilingual Contract Customer Service Representative to join our team and engage with Garner members to help them find the right healthcare for their needs, understand how the Garner program works, and assist them in getting their eligible claims paid. This role’s focus is member support via live chat, and email. The member services team acts as the voice of Garner, so you should be passionate about helping people and a proactive problem solver. In this role, you will become an expert on Garner’s product, operations, and the needs of our members.
This position requires verbal and written Spanish and English fluency.
To ensure that we have coverage for Garner users, Associates are expected to work a scheduled 8 hour shift between our operating hours of 8a-8p Eastern Time.
Responsibilities Include:
- Delivering amazing service to our members via chat and email; offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs
- Following documented best practices for handling member inquiries; suggesting process improvements as you identify them
- Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve Garner’s solution
Candidate Profile:
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor’s degree is preferred but not required
The non negotiable salary range for this position is: $17-19.50/hour. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws.
Important Note: To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application.
We appreciate your understanding and look forward to reviewing your application.
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]
What the Team is Saying
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What We Do
Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.
Why Work With Us
Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.
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