Client Success Manager

| Remote
Employer Provided Salary: $46,358-$62,867 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.


Why work for Ylopo?

At Ylopo we offer team members:

  • a commitment to personal development,

  • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

  • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

  • team building events, team lunches/ happy hours, and other company wide events

  • a supportive, caring environment dedicated to continuous learning and growth.

Client Success Managers are at the forefront of delivering exceptional experiences to our clients, ensuring they are proficiently trained and well-informed about our product offerings. They serve as the primary point of contact for clients, addressing escalated issues and fulfilling special requests promptly and effectively.

Qualifications:

  • Previous experience managing an assigned book of business in customer service, coaching, training, Sales or account management role
  • Can site specific examples where the candidate has made recommendations to clients that resulted in upsell and cross sell opportunities
  • Ability to facilitate the solution to complex issues and requests
  • Has previous experience working in a fast paced, dynamic environment (start up experience is a plus)
  • Proactive, goal oriented mindset
  • Consistent work habits and strong work ethic
  • Strong technical and organizational skills
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, and attention to detail
  • Positive demeanor, trustworthy character
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to understand and convey detailed information about our services and systems
  • Understanding of real estate and the real estate profession a plus, but not necessary
  • Undergraduate degree preferred

Responsibilities:

  • Manage client relationships within the Client Success Manager’s book of business
  • Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations to clients
  • Assume primary responsibility for an assigned segment of our client base, providing backup assistance for other teammates' clients as needed
  • Communicate with clients via phone and email in a timely manner to provide high-level customer support
  • Develop strong client relationships to enhance client retention
  • Professionally address escalated issues and troubleshoot problems as they arise
  • Consistently follow up with clients as needed to ensure satisfaction and address any concerns
  • Collaborate with the product support team to investigate and resolve issues and software bugs appropriately
  • Proactively evaluate client health and schedule and conduct check-in calls with clients
  • Complete special projects and become a subject matter expert for new aspects of our product
  • Gain expertise in our product and the real estate space, confidently speaking to these subjects
  • Collaborate with sales, billing, marketing, international, and technical teams on special projects

This role is currently fully remote. Some small amount of long distance travel may be required for training, company summits, or client events.

Compensation and full benefits include starting pay from $46,358 to $62,867 and bonus depending on experience; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy

Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail
    • ZoomInfoLead Gen

An Insider's view of Ylopo

How would you describe the company’s work-life balance?

Work-life balance to me means being able to manage working a full-time job and going to school full-time while still having time for my friends, family, and hobbies, and Ylopo exemplified this perfectly. The collaboration here between departments is impeccable! Not to mention the fun activities that the company provides to its employees.

Janna

Marketing Operations Coordinator

What does your typical day look like?

My day starts by checking in with the team through stand-ups. The meetings truly feel like a discussion as we work collaboratively to improve our systems and workflow. Throughout the day, I finish tasks that’s been assigned in sprints. There is a lot of ownership from the engineers that teaches me that it’s not about just getting the job done.

Julie

Software Engineer

What makes someone successful on your team?

Successful CSMs are passionate about Ylopo and are dedicated to our client’s success. They are relationship builders, reliable, confident, and have excellent follow through skills. They love learning new things every day and they value their relationships with their colleagues. At Ylopo we love to collaborate often and have each others back.

Julia

Manager of Account Management

What kinds of technical challenges do you and your team face?

The integration of new tools into existing legacy technology is challenging for any team. Being part of the process has been fun and rewarding as we adopt new tools into our existing workflows while enhancing engineering and product teams productivity.

Ricky

Senior SDET

What are Ylopo Perks + Benefits

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Diversity manifesto
Hiring practices that promote diversity
We have implemented hiring process and practices that helps us remove hiring bias as well as identify transferable soft skills.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
Performance bonus
Some roles will offer an additional bonus based on performance.
Child Care & Parental Leave Benefits
Childcare benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Customized development tracks

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