Top Senior Level Customer Success Jobs in Salt Lake City, UT

The Customer Sales & Support Specialist enhances customer satisfaction by providing technical support, processing orders, and maintaining customer database integrity. Responsibilities include assisting customers via email/telephone, resolving technical issues, andupholding service quality while adhering to compliance regulations.

The Contract Senior Study Start-Up Specialist oversees and leads all start-up activities for assigned clinical studies, ensuring compliance with regulations and internal procedures. Responsibilities include preparing necessary documentation for ethics and regulatory approvals, maintaining study start-up metrics, guiding Clinical Trial Managers, and supporting patient recruitment efforts. They also negotiate study budgets and contracts while continuously seeking improvements in the start-up process.

As a Senior Customer Success Manager, you will manage and develop multiple medium to large Duck Creek accounts, acting as the primary contact and trusted advisor. Your role involves fostering relationships with customers, understanding their business goals, and driving success through collaborative efforts with internal teams and system integration partners.