Senior Customer Success Partner

Company:

We are a company on a mission to breathe life back into the buyer’s journey and help people fall back in love with the brands that make them thrive.​

Company culture:

At PriceSpider, we help brands from around the world make the shopping experience more human. And what is more human than shopping for our necessities and luxuries. The beauty of commerce is opening ourselves up to something new. 

At PriceSpider we’re always looking for the best talent, to serve the best brands on the planet, no matter where you hail from, what background you have, or how you identify, you have a home at PriceSpider. No extra legs needed...talent required. 

When you choose to work at PriceSpider — just like the brands, retailers, and shoppers we serve — we all stand together as one. 350 employees working from four countries serving brands across the globe toward one inclusive goal.

Job description:

The Senior Customer Success Partner is a senior commercial role serving as the primary relationship manager for Tier 1 Strategic Accounts, including Fortune 100 companies. This role focuses on revenue generation through managing Annual Recurring Revenue (ARR) and ensuring the health of existing subscriptions. Key responsibilities include conducting business reviews, managing renewals, driving upsells, and cultivating strong client relationships.

Essential Function & Responsibilities: 

• Represent the company by conveying its vision, mission, and value proposition to internal and external stakeholders. 
• Cultivate and sustain relationships with customers, partners, industry influencers, and media to promote the company's offerings. 
• Develop and deliver compelling presentations, keynotes, and thought leadership content showcasing the company's expertise and industry insights. 
• Collaborate with the marketing team to design and execute marketing campaigns, content strategies, and social media initiatives supporting evangelism efforts. 
• Gather customer feedback, insights, and market trends to inform product development and enhancement. 
• Monitor market trends, competitive landscape, and customer sentiment to identify opportunities and risks. 
• Attend and facilitate engagement at industry conferences, trade shows, and events to connect with prospects, customers, and industry professionals. 
• Provide strategic guidance for Go-to-market enablement in collaboration with sales and customer success teams. 
• Stay updated on emerging technologies, industry trends, and market dynamics to foster thought leadership and drive innovation.

Minimum Qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, or related field; advanced degree or equivalent experience preferred. 
• Proven senior-level experience in technology or related industries. 
• Deep understanding of technology and e-commerce sectors, including market trends and emerging technologies. 
• Exceptional communication and presentation skills, with the ability to simplify complex concepts effectively. 
• Strong relationship-building skills demonstrated through successful stakeholder engagements. 
• Strategic thinker with a keen business acumen aligning evangelism efforts with organizational objectives. 
• Effective leadership capabilities to inspire and influence stakeholders. 
• Strong networking and interpersonal skills for engaging with diverse audiences. 
• Ability to thrive in a fast-paced environment, managing multiple priorities effectively. 
• Passion for technology, innovation, and promoting products and services. 

Benefits:

PriceSpider encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. PriceSpider is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• Medical/Dental/Vision
• 16 weeks of paid parental leave (US)
• Technical stipend
• Professional development programs
• Wellness programs

Location: 

We are hiring for this position within the U.S. This is a remote position.  

Compensation:

The base salary for this role is $100,000 - $120,000, plus variable bonus. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.