The Support Account Manager will manage federal customers under the Premium Support program, providing first, second, and third level technical support. Responsibilities include troubleshooting, tracking requests, participating in project meetings, ensuring implementation meets requirements, and maintaining knowledge of customer environments.

As a Manager, you will lead a team to tackle complex issues by leveraging Oracle's solutions for businesses aiming to transition to subscription-based models. You'll coach team members, analyze proposals, and develop data-driven recommendations while managing stakeholder expectations.