Top Entry Level Customer Success Jobs in Rochester, NY

The Product Support Specialist at Datacor is responsible for providing assistance and troubleshooting support for the ERP system. This role includes educating clients on system functionality, resolving inquiries, maintaining communication regarding service requests, and collaborating with other teams to improve service quality and prevent incidents. Documenting support tickets and participating in process reviews are also key responsibilities.

As a Customer Support Specialist at TeamSnap, you'll ensure customers receive exceptional support via email and chat. You'll take ownership of customer issues, delve into root causes, and provide valuable feedback to enhance products. Strong technical skills and excellent communication are essential to help users navigate TeamSnap's offerings.

The Manager of Training and Development will travel to provide onsite training at clinics, develop training materials, implement initiatives, maintain training records, and collaborate with departments to streamline processes. Responsibilities include participating in training events and supporting staff education.