Top Remote Senior Level Customer Success Jobs in Dallas, TX

Manages national client accounts for the Envi application, focusing on retention, growth, adoption, implementation, data integrity, training, reporting, and measurable business outcomes. Serves as a strategic advisor to healthcare supply chain clients, coordinates system requests and cross-functional solutions, identifies risks and expansion opportunities, and conducts utilization and executive business reviews. Requires regular client travel and strong analytical, communication, consulting, and presentation skills.

Manage and grow strategic enterprise accounts by driving client satisfaction, retention, product adoption, and expansion. Develop account plans, provide consultative guidance, analyze account performance, communicate product updates, and identify revenue opportunities. Collaborate with Sales, Implementation, and Support teams to resolve issues and deliver strong client experiences. The role requires SaaS or enterprise technology sales knowledge, strong communication, analytical skills, and effective stakeholder management.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Own strategic relationships with enterprise SaaS customers, driving adoption, measurable value, customer health, retention, renewals, and expansion. Lead executive business reviews, success planning, escalations, forecasting, and cross-functional coordination across Sales, Support, Product, and Professional Services. Manage complex financial-services accounts and translate technical capabilities into business outcomes while maintaining commercial accountability for portfolio performance.

Manage key client accounts to maximize product value, drive onboarding and adoption, maintain relationships, support renewals, and identify upsell and cross-sell opportunities. Develop success plans, monitor client health and performance metrics, resolve issues, coordinate cross-functionally, and communicate client feedback to internal teams. The role focuses on retention, revenue growth, satisfaction, and long-term client partnerships.

Leads Databricks’ global Premier Support team, hiring and developing Designated Support Engineers who deliver technical advocacy and white-glove support to enterprise customers. Drives process improvements, performance KPIs, customer satisfaction, incident mitigation, and program enhancements. Partners with sales, field, product, engineering, and regional leadership teams, coordinates resolution of technical blockers, and conducts internal and external support experience QBRs.

Leads Customer Success Operations by building retention models, digital engagement programs, and scalable operating processes. Owns Customer Success Platform deployment and optimization, including health scoring, workflows, automation, and predictive insights. Develops dashboards, forecasting, capacity models, and performance metrics while driving cross-functional governance and organizational change. Builds and manages the Customer Success Operations team, improving retention, efficiency, adoption, and customer outcomes without proportional cost growth.

Lead end-to-end customer migration engagements as the primary technical advisor, coordinating with account teams and global delivery partners. Drive adoption of AI agents and automation for data mapping and code conversion, troubleshoot major migration incidents, and translate technical architectures into business outcomes. Influence product and tooling by providing field feedback and ensure successful go-live and adoption across Salesforce clouds.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

Own the post-sale customer lifecycle for Kleio, driving onboarding, adoption, retention, renewal, and expansion. Build executive relationships, monitor customer health, run QBRs, mitigate risks, enable AI feature adoption, quantify customer value, gather product feedback, and partner cross-functionally to grow recurring revenue and customer advocacy.