Top Remote Senior Level Customer Success Jobs in Dallas, TX

As Customer Experience Manager, you will oversee call center operations, improve performance through data analysis, manage team leads, and optimize onboarding processes.

The Director, Customer Enablement & Learning will manage customer training and learning experiences for Applied's software, focusing on strategies that increase customer proficiency and adoption while leading a dedicated team.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

Serve as the day-to-day client lead for a portfolio of programmatic accounts: manage 10+ live campaigns end-to-end, handle client communications and escalations, own technical campaign setup and optimization in DSPs, deliver performance reporting with Analytics, and drive retention, upsells, and cross-sell opportunities while collaborating across Sales, Operations, and Analytics.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and ensures value realization while minimizing churn. They partner with sales to address cybersecurity needs, conduct business value analyses, and maintain relationships with key decision-makers in enterprise accounts, requiring up to 40% travel.

The Customer Experience Enablement Lead will develop and execute training programs for customer support teams, enhance knowledge resources, and improve agent and customer experiences through effective communication and process improvement.

Lead and develop scalable customer success operations, define KPIs, enhance customer experience, and manage cross-functional initiatives to drive revenue growth.

The Enterprise Implementation Consultant manages customer relationships, facilitating the deployment and adoption of IoT solutions for enterprise customers, ensuring business value through effective communication and training.

Lead a team of product specialists, focusing on technical sales strategy in alignment with enterprise client needs, while fostering relationships and refining processes for operational excellence.