Top Remote Senior Level Customer Success Jobs in Dallas, TX

The Customer Success Manager at Q2 is responsible for building and maintaining relationships with Tier I clients, overseeing contract renewals, and ensuring client satisfaction with Q2's Digital Banking software. They will analyze client needs, identify opportunities for cross-selling, and participate in events to represent Q2, all while adhering to company policies regarding security and privacy.

The RCM Optimization Specialist will enhance client success and retention by reviewing client documentation, monitoring metrics, conducting performance audits, and communicating with global teams to identify training opportunities. They will stay updated on system enhancements to provide input for improvements.

The Contract Specialist at Health Advocate will manage the entire sales contracting process, from preparation of agreements to their execution using DocuSign. Responsibilities include drafting contracts, ensuring compliance with policies, maintaining contract records, and collaborating with various departments to enhance contract management processes.

As a Principal Accessibility Specialist, you'll lead the accessibility strategy and implementation across digital products, ensuring compliance with the latest WCAG standards. You'll work with designers, developers, and product managers to improve user experiences and provide mentorship to cross-functional teams on best practices for accessible design and development.

The Enterprise Customer Success Manager will build and maintain relationships with top clients in the senior living sector, ensuring satisfaction and growth. Responsibilities include managing client experiences post-implementation, driving retention and expansion, monitoring account health, conducting QBRs, and advocating for clients' needs internally. The role requires a strong communicator and relationship builder with a focus on delivering measurable value to customers.

The Vice President of Enterprise Customer Success will lead a team focused on managing large retail accounts, accountable for key performance indicators such as net revenue retention and product attachment rates. Responsibilities include driving customer satisfaction, mentoring team members, and collaborating cross-functionally to enhance product offerings, while establishing and nurturing relationships with executive stakeholders.

The Director of Client Success will oversee customer strategies to enhance satisfaction and growth, lead the Client Success team, ensure effective onboarding and user training, and collaborate with various internal teams. Key responsibilities include developing client relationships, defining key performance metrics, and implementing best practices for exceptional client experiences.