Top Remote Senior Level Jobs in Dallas-Fort Worth, TX

Lead AI-focused application security at Samsara by assessing software, code, hardware, and firmware against AI-driven attacks. Build and red-team AI-enabled security tools, apply LLMs and agentic workflows to security operations, develop fixes with engineers, and shape company-wide AI security strategy. Partner with engineering, hardware, and executive stakeholders on threat modeling, vulnerability management, secure AI adoption, and offensive validation.

Owns high-severity customer finance escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyzes escalation trends, leads process-improvement programs, improves workflows and dashboards, coaches frontline teams, and drives systemic issue prevention. Success is measured through faster resolution, improved customer satisfaction, SLA adherence, and permanent resolution of recurring problems.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. Coach frontline teams on de-escalation and prevention, deliver post-mortems, and ensure accountability for follow-up actions. Success is measured through faster resolution, improved customer satisfaction, systemic issue elimination, documentation quality, and SLA adherence.

Leads and mentors .NET platform engineering teams supporting VPay applications and shared services. Defines engineering strategy, architecture standards, technology roadmaps, and modernization initiatives. Oversees scalable cloud-native solutions, APIs, Kubernetes, CI/CD, DevOps, security, reliability, and compliance. Partners with Product, Architecture, Security, and Infrastructure teams while managing technical debt, vulnerability remediation, releases, production support, incidents, and operational excellence.

Design, deploy, and scale production AI/ML solutions for healthcare, including predictive models, generative AI, statistical analysis, microservices, APIs, and MLOps pipelines. Analyze complex clinical datasets, implement model monitoring and governance, evaluate emerging AI technologies, and collaborate with engineering, data, product, and clinical teams to improve care delivery and operational efficiency.

Manage moderate- to high-exposure construction liability claims involving bodily injury and property damage. Responsibilities include investigations, coverage analysis, reserving, liability evaluation, litigation management, defense counsel coordination, settlement negotiations, and claim resolution. The role also provides technical guidance and coaching to less experienced adjusters, supports mediations and arbitrations, and helps monitor team caseloads and quality standards.

Executes procurement workstreams, manages purchase requests and orders, evaluates supplier proposals and contracts, supports sourcing strategies, and coordinates supplier relationships. Analyzes procurement data and market trends to identify cost savings and process improvements, assists with contract lifecycle activities, monitors vendor risk and performance, and maintains procurement records and reports. Guides junior team members and builds relationships with internal stakeholders.

Leads global contact center capacity planning, forecasting, headcount, and hiring strategies. Builds predictive staffing models using Python, analyzes contact flows and staffing accuracy, and develops reports with MicroStrategy, Alteryx, and Power BI. Communicates data-driven recommendations to executives, partner managers, vendors, and operations teams while managing planning initiatives and optimizing service levels, customer experience, and costs.

Develop and execute multifamily market strategies for Fortune Brands Outdoors products across an assigned U.S. territory. Build relationships with developers, architects, purchasing leaders, dealers, and distributors; secure product specifications and project opportunities; support projects from specification through close; and drive revenue through channel partners. The remote, field-based role requires up to 50% travel and collaboration with finance, operations, marketing, and product teams.

Leads optimization and enhancement of ServiceNow HRSD and Employee Relations capabilities. Configures Virtual Agent, workflows, scripts, portals, integrations, and Employee Center components, including PeopleSoft HCM 9.2 integrations. Gathers stakeholder requirements, oversees testing and deployments, supports production issues, and develops the HRSD roadmap. Partners with enterprise ServiceNow and IT teams on governance, security, architecture, automation, and platform standards.

Lead firmwide data governance initiatives focused on data quality, controls, data contracts, lineage, and regulatory compliance. Develop governance frameworks, policies, operating models, and ownership structures; oversee implementation across critical data elements; partner with data, product, technology, and architecture teams; lead governance forums; resolve complex data issues; and drive change management and continuous improvement.

Owns high-value and high-risk customer escalations from intake through resolution. Responsibilities include investigating claims using source data, applying decision frameworks, leading sensitive customer calls, coordinating legal settlements and finance refunds, maintaining case tracking, escalating precedent-setting decisions, and identifying systemic complaint patterns. Requires strong communication, organization, problem-solving, spreadsheet proficiency, and at least five years of experience in customer support, escalations, claims, or trust and safety.

Drive technical marketing for Zero Trust Branch and Digital Experience solutions through customer proof-of-value pilots, architectural demos, networking lab design, troubleshooting, technical collateral, and field enablement. Serve as the technical bridge between field teams and engineering while validating solutions, supporting enterprise evaluations, and improving post-sales time-to-value. The role requires deep networking, packet analysis, cloud networking, monitoring, and customer-facing technical expertise.