Top Remote Senior Level Customer Success Jobs

Manage daily relationship with call center vendor operations, ensure service levels are met, identify areas of improvement, collaborate with internal teams, oversee escalations, lead and inspire workforce.

Manage the daily relationship with call center vendor operations, ensure optimal service levels and KPIs are met, identify friction in fan and artist experiences, collaborate with internal teams, and lead a team of customer support advocates.

Capital One Shopping is seeking a Principal Associate to partner with top merchants, integrate solutions, and drive business initiatives. Responsibilities include working with external stakeholders, leveraging data, and supporting merchant growth. The ideal candidate will have strong analytical and communication skills, with 4 years of client-facing experience.

Coordinate workflow and provide technical expertise in creating timely, accurate proposals. Deliver high-quality proposal packages to sales, support new business acquisition, and ensure legal compliance. Participate in training programs and provide resource support during peak seasons. Requires 5+ years of relevant business experience, strong writing and project management skills, and a Bachelor's degree is preferred.

The Senior Client Success Manager will lead client-facing activities, manage and expand partnerships, and ensure client needs are met. Responsible for relationship sustainability, financial performance, and achieving key outcomes by collaborating with internal and external stakeholders.

As a Senior Customer Success Manager at Spring Health, you will be responsible for supporting relationships with enterprise customers, driving engagement strategies, and ensuring contract renewals. The role involves being a product expert, developing positive relationships with customers, and providing key feedback for process improvements. Success in this role is measured by meeting or exceeding Net CACV Retention goals. The ideal candidate will have a deep passion for transforming the healthcare system and at least 7 years of experience in the B2B2C vendor space.

The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results that delight customers. This role involves evaluating and managing the performance of BPO partners, identifying trends, running gap analyses, and collaborating with internal teams to drive continuous improvement and achieve targeted results.

In this critical role, as the Sr. Customer Success Operations Lead at Cash App, you will manage a multi-partner, fully outsourced customer support operation. Your responsibilities include overseeing the performance of a large-scale operational function and collaborating with various internal and external teams to maximize customer satisfaction and meet business objectives. Your role is pivotal in driving performance through data-driven operational excellence and people leadership.