Top Remote Senior Level Customer Success Jobs

The Senior Customer Success Manager will lead customer engagement, ensuring maximum value from data solutions. Responsibilities include relationship-building, guiding clients through onboarding, providing training, and advocating for customer feedback to refine the service offerings.

The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.

The Senior Principal Customer Success Manager at PagerDuty builds and fosters executive-level relationships with customers, guiding them in their digital journey and ensuring the adoption of PagerDuty products. They are responsible for risk identification, managing customer portfolios, delivering business value, and representing the customer's voice to inform product development.

As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.

The Client Success Manager at Accelerated Digital Media will manage client relationships, develop strategic plans, conduct performance reviews, monitor campaigns, facilitate onboarding, resolve issues, and collaborate with sales teams to enhance service delivery and client satisfaction. The role demands strong analytical and communication skills to ensure client objectives are met effectively.

The Software Customer Service Manager oversees customer service contracts and relationships for software and mobile video solutions. Responsibilities include managing service agreements, reducing issue resolution time, coordinating technical changes, and ensuring customer satisfaction. The role emphasizes collaboration across departments and developing strong customer relationships to enhance satisfaction and operational acceptance.

As the Director of Client Development, you will partner with key merchants, leveraging strategic, analytical, and communication skills to support their growth with Capital One Shopping's solutions. You'll oversee client relationships, manage a portfolio, and create customized strategies in collaboration with internal teams while delivering impactful presentations to executive stakeholders.