Top Remote Senior Level Customer Success Jobs

The Director of Customer Onboarding & Implementation will lead onboarding professionals and solutions architects to ensure the deployment of Grammarly for enterprise and educational clients. Key responsibilities include developing onboarding strategies, enhancing customer experience, establishing feedback loops, and optimizing implementation processes to ensure customer satisfaction and growth.

The Public Web Product Manager will lead the strategy and roadmap for Square's public website, focusing on driving growth and conversion. Responsibilities include collaborating across teams, defining metrics for success, managing the product development process, and optimizing user experiences through data analysis and industry research.

The Manager of Enterprise Customer Success will lead a team focusing on maximizing customer value from Atlassian products, ensuring customer satisfaction and retention, mentoring team members, and collaborating with various departments. Responsibilities include managing team performance, supporting customer escalations, and planning for business growth.

As a Clinical Support Specialist at Dandy, you will provide technical support to dentists, acting as the liaison between customers and the lab. You will escalate support tickets, communicate with doctors for technical inquiries, and assist in troubleshooting live orders.

The Director of Client Partnerships will lead strategic initiatives to drive revenue for Ibotta, developing account strategies, closing new and existing business deals, and creating sales presentations that showcase the company's value proposition. This role requires collaboration across teams and may involve traveling up to 40% of the time.

The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.

The Senior Client Success Manager will develop strong client relationships, drive product adoption, track account metrics, analyze performance data, negotiate contracts, and minimize churn. They will also collaborate with internal teams to advocate for client needs and build effective business strategies for long-term client retention and growth.