Top Entry Level Customer Success Jobs in Detroit, MI

The Sister Study Interviewer conducts telephone interviews in accordance with survey protocols, maintains documentation, and ensures data confidentiality. They also read materials verbatim and accurately record the data. Good communication skills and a professional demeanor are essential, along with maintaining attendance and completing designated tasks.

The Customer Experience Representative handles incoming service calls and emails, resolves customer issues efficiently, documents claims patterns, and ensures customer satisfaction while meeting revenue goals. They contribute to process improvements and promote brand engagement.

As a Customer Success Manager at Runway, you will be the primary contact for enterprise customers, ensuring they have a positive experience and derive maximum value from the company's services. Your role will involve onboarding customers, strategizing for engagement and growth, and leveraging analytics to monitor customer health and satisfaction. Key activities include collaborating with teams on customer support, documenting success stories, and translating customer feedback into insights for product improvement.