Top Entry Level Customer Success Jobs in Rochester, NY

The Customer Success Manager will oversee the customer lifecycle, serving as a primary contact to ensure customer satisfaction and product adoption. Responsibilities include creating success plans, managing customer journeys, driving engagement and product usage, and forecasting renewals while focusing on continuous improvement and client relationships.

The Reporting Specialist will focus on creating data-focused reports and visualizations based on project data analysis to meet business process requirements. Responsibilities include developing progress reports, supporting the data team in internal and external reporting, ensuring quality improvement, and contributing to data storytelling and visualization efforts.

The Customer Support Representative will be responsible for providing technical support and training to customers, managing inbound ticket queues and phone calls, maintaining the customer knowledge base, advocating for customer needs, and implementing processes to enhance team scalability.

The EEO Specialist will draft a Final Agency Decision (FAD) discussing and analyzing claims in formal complaints, covering procedural and substantive issues, statement of facts, applicable law, legal analysis, conclusions, and notice of appeal rights.

Fors Marsh is looking for individuals interested in contributing to meaningful work addressing crucial issues. The organization focuses on human behavior to develop targeted solutions and partnerships that have a positive impact on society. Employees benefit from a supportive culture, remote work opportunities, comprehensive health coverage, generous leave policies, and professional development budgets.

The Administrative Compliance Specialist role includes submitting product testing requests, managing lab reports, and ensuring compliance with market requirements. Responsibilities involve coordinating with teams, reviewing quotes, monitoring testing records, and maintaining product safety standards. The role also includes communication with suppliers and auditing product claims to confirm compliance.

The Blaster role involves providing blasting services at customer sites, conducting field tests for explosives, interpreting drill patterns, arranging detonations, and ensuring safety protocols are followed. Responsibilities include coordinating with personnel, completing necessary paperwork, and complying with safety regulations and policies.