Top Senior Customer Success Jobs in Nashville, TN

Guide public-sector customers through the SaaS customer journey, including onboarding, implementation, support, adoption, and expansion. Use analytics and benchmarks to recommend improvements, promote best practices, advocate for customer needs, identify sales opportunities, and contribute to customer-success practices and speaking events. The role requires strong relationship-building, organization, process improvement, and civic technology knowledge, with travel up to 20%.

Leads and scales an enterprise Customer Success team serving high-value retail and cannabis commerce partners. Designs scalable customer journeys, QBR processes, health scoring, account mapping, and churn-risk playbooks. Coaches CSMs in executive communication, strategic selling, and enterprise relationship management. Partners with Sales on renewals, expansion, cross-selling, and account growth, while synthesizing customer feedback for Product and UX teams.

Manages enterprise customer relationships for a SaaS email security platform, leading onboarding, adoption, success planning, QBRs, escalations, retention, and expansion. The role communicates ROI, monitors customer health, delivers education, coordinates cross-functional issue resolution, shares product feedback, and aligns stakeholders on measurable business outcomes.

Leads, coaches, and develops a team of Customer Success Managers responsible for retention, renewals, customer health, and revenue growth. Oversees performance management, success playbook adherence, risk mitigation, escalations, forecasting, CRM data integrity, and operational improvements. Partners with leadership and product teams to synthesize customer feedback, improve the customer journey, support complex renewals, and achieve GRR and NRR targets.

Manage and grow relationships with medium to large commercial insurance carriers using Insurity’s Decisions Suite. Serve as the primary customer contact, lead business reviews and onboarding, monitor satisfaction and churn risk, resolve escalations, drive product adoption, and identify retention, upsell, and cross-sell opportunities. Coordinate cross-functional enhancements, prepare customer presentations and statements of work, ensure contract and billing accuracy, mentor team members, and support continuous improvement.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Own post-sale success for enterprise customers using SAFE’s CTEM platform. Serve as a trusted cyber-risk advisor to CISOs, CIOs, risk, compliance, and security operations stakeholders; align success goals, drive value realization and retention metrics, support platform adoption, coordinate deployment issues, document best practices, and communicate customer feedback to Product Management.

Own post-sale customer success for high-impact SaaS accounts, including onboarding, implementation, adoption, renewals, relationship management, issue resolution, QBRs, and customer advocacy. Partner cross-functionally with Sales, Product, Engineering, and Business Operations while developing scalable customer success playbooks, processes, tooling, and engagement strategies. The role requires strategic account management, technical fluency, executive communication, and comfort operating in an early-stage startup.

Manage adoption, retention, and solution optimization for legal-industry clients using Intapp products. Monitor usage and health data, execute structured success plays, advise clients on configuration and best practices, and provide post-deployment consulting. Build expertise across Intapp’s product suite, synthesize client feedback into recommendations, identify expansion opportunities, and act as a trusted advisor and internal customer advocate.

Manage strategic enterprise and mid-market SaaS merchants, serving as a consultative partner and product expert. Own renewal strategy, drive platform adoption, demonstrate ROI, resolve escalations, facilitate business reviews, track portfolio metrics, and collaborate cross-functionally to improve retention, expansion, and merchant outcomes.

Manage post-sale relationships with healthcare revenue cycle management customers, serving as a trusted advisor to providers and executives. Drive engagement, retention, customer growth, KPI performance, revenue cycle improvements, billing audits, and account receivable outcomes. Coordinate internal resources across support, sales, IT, accounting, compliance, and consulting teams while conducting executive meetings and reviewing customer strategies and performance.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Own strategic customer onboarding and activation from sales handoff through first purchase over 60–90 days. Manage configuration, project timelines, customer relationships, cross-functional escalations, and activation metrics. Drive initial purchasing and GMV, develop scalable onboarding playbooks, support customer advocacy, and transition activated customers to account management. The role requires strong communication, commercial judgment, technical SaaS aptitude, supply chain expertise, and willingness to travel up to 30%.

Lead customer success programming across New Mexico, managing enterprise healthcare and government relationships, multi-site implementations, adoption, renewals, expansion, executive communications, and program outcomes. Manage and develop a team of 1–3 Customer Success Managers, coordinate cross-functional deployments, resolve escalations, represent customer needs to Product and Engineering, and improve scalable customer experience operations.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Own onboarding, adoption, renewals, and expansion for enterprise and government accounts using a software supply chain security platform. Build stakeholder relationships, configure integrations and security workflows, monitor account health, troubleshoot databases, APIs, JSON, and BOM data, and relay customer feedback to Product and Engineering. Partner with Sales on account strategy, create customer-facing success materials, and use scripting and AI tools to support reporting and issue resolution. Periodic customer travel is required, particularly to the Washington, D.C. area.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.