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Top Entry Level Customer Success Jobs in Buffalo, NY
The Retention Specialist will handle inbound and outbound calls to empathize with clients, resolve issues, and retain customers. This includes renegotiating agreements, monitoring repricing, achieving sales targets, and ensuring customer satisfaction through strong problem-solving and communication skills.
The Customer Success Manager will build and maintain strong relationships with enterprise customers, ensuring they receive maximum value from Cyara's solutions, articulate measurable ROI, negotiate renewals, and manage the customer journey effectively.
As a Technical Support Specialist, you will analyze and resolve complex technical issues related to APIs, collaborate across teams, enhance support processes, and create documentation to improve user experience. Your role is critical in delivering exceptional user experiences and ensuring efficient support operations.
Develop and implement customer success programs to enhance satisfaction and retention, manage reporting and data analysis for customer health, collaborate with cross-functional teams, and foster innovation while ensuring high service quality.
As a Veterinary Scribe, you will support veterinarians by composing electronic medical records and assisting with non-clinical duties. This role provides hands-on experience in emergency veterinary medicine, allowing you to interact with a medical team and contribute to patient care.
The Specialist, Revenue Cycle ensures optimal reimbursement for inpatient and outpatient billing, providing customer service, denial management, and cash application processes. They investigate delinquent accounts and act as a liaison between departments, utilizing various software for documentation and research. Responsibilities include claims submission, account review, and resolving billing issues efficiently.
The Customer Assurance associate in the manufacturing sector audits assembly processes and products for quality assurance. Responsibilities include monitoring product quality, engaging with operations staff, coordinating quality initiatives, and assisting in quality improvement efforts while ensuring compliance with Electrolux procedures.
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
As a Customer Support Associate II, you will provide phone and email support for Enterprise Financials customers, perform troubleshooting, contribute to knowledge base improvements, and escalate issues as needed. You'll work closely with customers to resolve problems and ensure effective use of Payroll and TimeTracker products.
The Customer Support Specialist at Zipline will provide first-class customer service by responding to customer inquiries via chat and email, escalating technical issues, collaborating with team members, and assisting in training new hires. They will also identify common problems and gather customer feedback for product improvements.
Top Companies in Buffalo, NY Hiring Customer Success Roles
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